Kenny Cook

• Coordinate and plan the total structure of all new runs/jobs for all drivers based of the planned miles to run provided by scheduling three times a year. Present the final structure to both Senior Leadership and Union committee for each run bid process.

• Add or remove and plan relevant bus schedule changes including driver tours, station stops and make any adjustments to driver’s jobs as needed

• Compile statistical data for senior leadership as well as relevant stakeholders for all KPIs and compare against current state vs planned state

• Provide daily communication and guidance to field leadership and assist in procedural decisions

• Monitor and manage driver employee status changes including intercompany transfers and adjust all affected bus runs to reduce impact to customers.

• Plan all driver’s vacations to fit the business needs based on percentage of drivers allotted to be off in each location, as well as setting up and coordinating the vacation bidding process.

• Lead and develop all direct report dispatchers and senior dispatchers while managing the nationwide operations for drivers and field operations
• Create weekly dispatcher shift schedules to provide coverage based on business need to meet labor plan costs
• Handle all escalations including driver, stakeholders or customers as well as leading the emergency response for incidents and coordinating teams for first responders, hotels and food for impacted drivers and customers
• Work with area driver managers and regional senior leadership to develop plans and contingencies daily
• Monitor call stats for all direct reports to ensure all metrics meet department standards and send weekly performance report tracking all KPIs to senior leadership
• Coach mentor and develop performance plan for direct reports who failed to meet standards
• Work with fleet leadership to coordinate bus moves for maintenance, inspections or emergency needs.
• • Perform interviews and meet hiring needs for the department

Lead and dispatch assignments and assigned drivers on a day-to-day basis for the entire country

• Perform pre-shift overview of routes and drivers to schedule and coordinate extra routes needed due to updated capacity and any bus moves needed to ensure success
• Coordinate with fleet to ensure all locations have all equipment needed to handle daily operations, preplan for changes needed to ensure drivers meet 36-hour break requirement
• Work alongside the field to plan out day to day operations and potential impacts from weather, traffic or other major events
• Take calls from drivers to provide support and give resolution for escalations that occur while driver is on the road.