Brigida Llontop Rivera de Peña
Miami,Fl
Summary
Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Swissport USA
01.2021 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Sales associates & cashier
Target
10.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
MC Donalds Restaurant
01.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Arts - Education
University Inca Garcilazo De La Vega
Lima PeruSkills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Passenger Assistance
- Customer Service Management
- Baggage handling
- Check-in procedures
- Public Announcements
- Travel documentation
- Ticketing knowledge
- Cash Management
- Boarding Assistance
- Customer Service
- Problem-Solving
- Detail Oriented
Timeline
Passenger Service Agent
Swissport USA
01.2021 - Current
Sales associates & cashier
Target
10.2018 - 01.2020
Cashier
MC Donalds Restaurant
01.2017 - 09.2018
Bachelor of Arts - Education
University Inca Garcilazo De La Vega