GEETANGALI PANDAY
220 FRANKLIN STREET,NY
Summary
Highly organized and dependable professional with experience in aviation operations, dispatch coordination, customer service, office administration, and media production. Trusted to perform acting lead responsibilities and trained to support supervisory operations. Experienced in coordinating daily operations, maintaining accurate records, resolving customer concerns, and collaborating across departments in fast-paced environments. Strong background in administrative support, clerical duties, scheduling, data entry, documentation, and operational coordination. Recognized for professionalism, attention to detail, leadership potential, and a commitment to delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Passenger Service Agent
DNATA – TAP Air Portugal | JFK Airport
JFK
04.2025 - Current
- Delivered exceptional customer service during check-in, boarding, and arrival while ensuring a positive passenger experience.
- Verified travel documents in compliance with airline policies and TSA regulations.
- Assisted passengers with baggage services, flight information, special assistance requests, and issue resolution.
- Communicated boarding announcements, gate changes, delays, and operational updates to ensure smooth passenger flow.
- Coordinated ground operations to support safe, efficient, and on-time aircraft departures and arrivals.
- Served as Acting Lead by supporting supervisors with workflow coordination, daily operations, and team oversight after completing supervisory training.
Dispatcher
DNATA | JFK Terminal 1
JFK
06.2025 - 07.2026
- Coordinated dispatch operations and allocated personnel and ground support equipment.
- Maintained accurate flight logs, operational reports, and service documentation.
- Processed airline billing and ensured accurate recordkeeping.
- Coordinated with airline, ramp, and terminal teams to support daily operations.
- Monitored safety compliance and adapted to changing operational requirements.
Transmission Operator
NTN TV Channel 26 | Guyana
05.2016 - 03.2018
- Operated live broadcast systems and monitored transmission quality.
- Resolved technical issues during live broadcasts.
- Maintained operational logs and coordinated with production teams.
Marketing Representative
NTN TV Channel 26 | Guyana
03.2016 - 03.2018
- Managed office administration, scheduling, correspondence, and document management.
- Prepared reports and maintained business records.
- Assisted with marketing campaigns, client communications, and customer service.
- Processed financial transactions and monitored departmental budgets.
Graphic Designer / Video Editor
LRTVS Channel 10 | Guyana
09.2014 - 11.2015
- Designed marketing materials for television programming and advertising campaigns.
- Edited broadcast-quality video content using Adobe Creative Suite.
- Organized media assets and maintained production documentation.
- Collaborated with production teams to meet strict deadlines.
Education
Associate of Science - Video Arts, Technology
Borough Manhattan Community College
Skills
- Administrative & Clerical Support
- Office Administration
- Dispatch & Operations Coordination
- Acting Lead Responsibilities
- Supervisory Support
- Customer Service & Client Relations
- Data Entry & Records Management
- Flight Operations Support
- Report Preparation & Documentation
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Google Workspace
- Adobe Photoshop, Premiere Pro & Lightroom
- Technical Troubleshooting
- Team Collaboration
- Time Management & Multitasking
Timeline
Dispatcher
DNATA | JFK Terminal 1
06.2025 - 07.2026
Passenger Service Agent
DNATA – TAP Air Portugal | JFK Airport
04.2025 - Current
Transmission Operator
NTN TV Channel 26 | Guyana
05.2016 - 03.2018
Marketing Representative
NTN TV Channel 26 | Guyana
03.2016 - 03.2018
Graphic Designer / Video Editor
LRTVS Channel 10 | Guyana
09.2014 - 11.2015
Associate of Science - Video Arts, Technology
Borough Manhattan Community College