- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Watching Movies and TV Shows
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
Lorie Gore
At Your Service Agent
Little River,SC
Summary
Dependable and customer-focused Administrative and Guest Services Professional with over 10 years of experience supporting executive operations and delivering exceptional guest experiences in the hospitality industry. Recognized for strong communication skills, multitasking, and attention to detail. Adept at handling administrative duties, coordinating service requests, and maintaining a high standard of professionalism and confidentiality.
Experienced with customer interaction and service resolution. Utilizes strong communication skills to address and resolve customer concerns effectively. Knowledge of team dynamics and adaptability to ensure consistent service quality.
Overview
13
13
years of professional experience
1
1
Language
Work History
At Your Service Agent
Marriott Vacations Worldwide Corporation
06.2017 - 11.2025
- Serve as the primary point of contact for guest inquiries, ensuring prompt, courteous, and professional responses via phone, text, and email
- Manage high-volume multi-line phone systems, accurately routing calls and fulfilling guest requests efficiently
- Provide detailed information on resort amenities, local attractions, and transportation options to enhance guest experiences
- Coordinate service requests and communicate effectively with all departments to ensure timely resolution
- Handle guest concerns or requests with professionalism and empathy, delivering quick and effective solutions
- Process room requests, reservations, and service orders using the property management system (PMS) with precision
- Maintain accurate logs of guest requests and follow-ups to ensure seamless service delivery
- Promote Marriott loyalty programs, resort features, and special offers to maximize guest satisfaction and engagement
- Uphold brand standards of hospitality, professionalism, and confidentiality at all times
Office Assistant
New Day Emotional Care
12.2012 - 03.2016
- Supported front office operations including guest reception, scheduling, and administrative assistance
- Organized and proofed reports, correspondence, and marketing materials to support business goals
- Processed payments, reconciled receipts, and filed insurance documentation accurately
Education
General Studies -
Horry-Georgetown Technical College
Conway, SCGeneral Studies - undefined
Winthrop College
Rock Hill, SC01.1984
Certificate - Medial Terminology
MedCerts
05.2001 -
Skills
Guest & Customer Relations
Administrative & Clerical Support
Multi-Line Phone Systems
Scheduling & Calendar Management
Computer skills
Customer service
Strong work ethic
Call center operations
Listening skills
Service recommendations
Multitasking and organization
Attention to detail
Customer relationship management
Clerical support
Teamwork
Understanding customer needs
Active listening
Adaptability
Customer service orientation
Accomplishments
- Exceptional Customer Handling - Handled 150+ guest inquiries daily with 95% satisfaction rate.
- Loyalty Program Growth - Increased loyalty program sign-ups by 30% monthly.
- Efficient Request Resolution - Resolved 90% of guest requests within 15 minutes average time.
- Guest Satisfaction Enhancement - Coordinated services boosting guest satisfaction scores by 20%.
Interests
TRAINING / COURSES
Medical Terminology - MedCerts Online
Timeline
At Your Service Agent
Marriott Vacations Worldwide Corporation
06.2017 - 11.2025
Office Assistant
New Day Emotional Care
12.2012 - 03.2016
Certificate - Medial Terminology
MedCerts
05.2001 -
General Studies - undefined
Winthrop College
General Studies -
Horry-Georgetown Technical College