Lorie Ann Gore
Little River,USA
Summary
Dynamic professional with extensive experience at Marriott Vacations Worldwide, excelling in guest relations and administrative support. Proven ability to manage high-volume phone systems and deliver exceptional customer service. Skilled in Microsoft Office and adept at problem-solving, ensuring seamless operations and enhanced guest satisfaction.
Overview
13
13
years of professional experience
Work History
At Your Service Agent
Marriott Vacations Worldwide Corporation
Myrtle Beach, USA
06.2017 - 11.2025
- Acted as the primary point of contact for guest inquiries, providing prompt, courteous, and professional responses via phone, text, and email.
- Managed high-volume multi-line phone systems, ensuring accurate call routing and prompt fulfillment of guest requests.
- Coordinate service requests and communicate effectively with all departments to ensure timely resolution.
- Handle guest concerns or requests with professionalism and empathy, delivering quick and effective solutions.
- Provide detailed information on resort amenities, local attractions, and transportation options to enhance guest experiences.
- Process room requests, reservations, and service orders using the property management system(PMS) with precision.
- Maintain accurate logs of guest requests and follow-ups to ensure seamless service delivery.
- Promoted Marriott loyalty programs and resort features, enhancing guest engagement and satisfaction.
- Uphold brand standards of hospitality and professionalism, maintaining confidentiality to foster guest trust.
Office Assistant
New Day Emotional Care
Florence, USA
12.2012 - 03.2016
- Delivered friendly and efficient customer service in a fast-paced office environment.
- Supported front office operations, including guest reception, scheduling, and administrative assistance.
- Coordinated appointments and managed office communications to streamline operations.
- Organized and proofed reports, correspondence, and marketing materials, enhancing overall business presentation.
- Processed payments and reconciled receipts to ensure accurate financial documentation.
- Handled client records and maintained confidentiality in compliance with privacy regulations.
Education
Medical Terminology -
MedCerts
12.2025
General Studies - Medical Coding Coursework
Horry-Georgetown Technical College
Conway, SC01.2015
General Studies -
Winthrop College
Rock Hill, SC01.1984
Skills
- Guest and customer relations
- Administrative support
- Phone system management
- Calendar scheduling
- Payment processing
- Microsoft Office proficiency
- Problem solving
- Time management
References
Available on request.
Timeline
At Your Service Agent
Marriott Vacations Worldwide Corporation
06.2017 - 11.2025
Office Assistant
New Day Emotional Care
12.2012 - 03.2016
Medical Terminology -
MedCerts
General Studies - Medical Coding Coursework
Horry-Georgetown Technical College
General Studies -
Winthrop College