MARWAN AWAD
Turkish Airlines
Queens,NY
1
Language
4
years of professional experience
Versatile customer experience and operations professional with experience in team supervision, sales, administrative processes, and high-volume service environments. Skilled at building strong customer relationships, coordinating daily operations, resolving issues, following established procedures, and supporting team performance. Brings strong communication, organization, attention to detail, and the ability to adapt quickly to new systems, responsibilities, and work environments.
Work History
Passenger Service Agent
1 Year 2 Months- Verify passports, visas, identification, and other travel documentation to support compliance with applicable requirements and company procedures.
- Coordinate passenger check-in, ticketing, boarding, baggage processing, and gate activities while maintaining a professional and efficient customer experience.
- Manage passenger needs during flight disruptions, cancellations, and reaccommodations by communicating available solutions and coordinating next steps.
- Operate reservation and departure-control systems to maintain accurate passenger records, seat assignments, and flight information.
- Coordinate with flight crews and operational teams to support timely departures, organized workflows, and consistent service standards.
- Handle customer questions and service concerns in a fast-paced environment while maintaining professionalism, accuracy, and attention to detail.
Supervisor
11 Months- Supervised daily customer service and sales activities while supporting team productivity and consistent store standards.
- Built customer relationships through personalized recommendations, active listening, product knowledge, and needs-based selling.
- Supported sales objectives through effective customer engagement, product presentation, and service-focused sales techniques.
- Coached and supported team members by encouraging collaboration, accountability, and a positive customer-focused environment.
- Maintained merchandising and product presentation standards to strengthen customer engagement and support the overall shopping experience.
Customer Experience Specialist
1 Year 3 Months- Assisted customers with product selection, styling questions, purchases, returns, exchanges, and general in-store service needs.
- Created personalized shopping experiences by identifying customer needs and providing appropriate product recommendations.
- Processed purchases, returns, exchanges, and other transactions accurately while following company procedures.
- Resolved customer concerns professionally through clear communication, discretion, and solution-focused problem solving.
- Supported an organized and welcoming store environment while maintaining strong customer service standards.
Education
Bachelor of Science - Criminal Justice
High School Diploma
Skills
Customer Service & Client Relations
Leadership & Team Collaboration
Operations & Administrative Support
Sales & Relationship Management
Problem Solving & Conflict Resolution
Training & Employee Support
Organization & Time Management
Professional Communication
Microsoft Word & Productivity Software
Transaction Processing & Data Accuracy
ADDITIONAL INFORMATION
- Authorized to work in the United States for any employer
- Willing to relocate
Languages
Arabic
Native or Bilingual
Timeline
Passenger Service Agent
Turkish Airlines
06.2025 - CurrentRead More
Supervisor
FitFlop
07.2024 - 06.2025Read More
Customer Experience Specialist
Primark
12.2022 - 03.2024Read More
Richmond Hill High School
High School Diploma
Read More
Monroe University
Bachelor of Science from Criminal Justice
Read More