Brigida Ortiz
Santa Rosa,TX
Summary
Detail-oriented medical records clerk with experience sorting, scanning, indexing, and auditing paper and electronic health records. Supports accurate record release, care coordination, and professional communication with providers, labs, patients, and insurance groups while maintaining HIPAA compliance and bilingual English-Spanish support.
Overview
21
21
years of professional experience
Work History
Medical Records Clerk
Christian Quality Home Health Care Inc.
06.2019 - Current
- Key Job Description Duties
- Record Management: Sort, scan, and index paper and electronic health records (EHR) into databases.
- Quality Control: Check files for accuracy, proper signatures, and complete patient demographics.
- Compliance: Follow HIPAA privacy rules to protect sensitive patient information.
- Information Release: Process authorized requests for medical data from patients, doctors, and insurance groups
- Essential Resume Skills
- Technical: Electronic Health Records (Epic, Cerner), medical terminology, data entry, and scanning software.
- Regulatory: HIPAA compliance, record auditing, and basic coding (ICD-10)
- Soft Skills: High attention to detail, time management, organization, and professional communication.
- Responsibility
- Facilitated referrals and intake to enhance patient access to services.
- Coordinated appointment scheduling to optimize patient access and streamline healthcare provider workflows.
- Coordinated care with medical offices, laboratories, and therapy facilities to streamline patient services.
- Performed opening and closing procedures for the office to maintain operations.
- Managed supply orders to ensure availability of materials essential for patient care.
- Assisted in quality assurance of home health aide documentation for accuracy.
- Hand out/received orders for billing
Therapy Tech
Back To Action
10.2018 - 12.2018
- Key Job Description Duties
- Supported patients in reaching therapeutic goals through personalized guidance and encouragement.
- Guide and monitor patients as they go through prescribed therapeutic exercises and movements.
- Assist patients in moving to and from treatment areas, or help them use equipment like walkers.
- Communicated patient feedback and progress to supervising therapist to inform treatment adjustments.
- Ensured hygienic conditions in clinic spaces.
- Clean and sanitize treatment tables, equipment, and gym spaces between patients.
- Prepare rooms and set up tools before appointments.
- Coordinated appointment scheduling and managed patient communication to enhance clinic workflow.
- Enter basic data, manage records, or help with front-desk duties
Sales associate/cashier
Levi
11.2010 - 04.2021
- Exceeded daily sales goals
- Ensured high customer satisfaction by delivering friendly and attentive service.
- Handled cash transactions, addressed customer complaints, and resolved last-minute inquiries to ensure customer satisfaction.
- Provided product information to customers, supported store events, and assisted with various tasks to enhance customer experience.
- Use open-ended questions to determine customer needs.
- Utilized strong organizational skills to efficiently manage multiple tasks and priorities in a fast-paced environment.
- Took initiative to embrace additional responsibilities assigned by management.
- Implemented quick problem-solving strategies to address customer issues effectively..
- Maintain the highest standards of cleanliness in store.
- Displayed strong leadership skills by guiding team members and fostering a positive work environment..
Assistant manager
Jockey
02.2013 - 12.2017
- Demonstrated ability to manage store operations effectively and efficiently.
- Complete shifts start/end duties. Generate and maintain daily records of all transactions and generate reports for Store Manager, District Manager, and Company.
- Manage payroll bi-weekly review.
- Oversaw inventory management and monitored shrinkage levels in the store.
- Oversaw marketing strategies by updating sales promotions and coupons to enhance customer engagement.
- Addressed customer inquiries and resolved complaints to improve customer satisfaction.
- Process customer returns, answer questions about merchandise, and manage exchanges.
- Respond to service inquiries and coordinate resolutions with management and floor associates.
- Conducted weekly conference calls to provide project updates and align team on progress.
- Scheduled breaks for floor associates and tracked clock-in/out activities.
- Assisted with recruitment and training of new staff
- Manage shipping and receiving on a weekly basis.
- Distribute stock and restock inventory when shipments were received.
- Preparing and greeting store District Manager quarterly
- Always following policies and procedure to the best of my abilities
Substitute Teacher
La Feria ISD
08.2005 - 05.2006
- Followed and taught lesson plans from a permanent teacher for students in grades kindergarten through 12.
- Managed a classroom of 25-30 students, fostering a positive learning environment.
- Applied effective classroom management strategies and enhanced teaching methods in various subject areas.
- The ability to maintain a positive instructional atmosphere in the classroom
- Determined consequences for inappropriate behavior and documented class events for teacher's review.
- Follow all district policies, rules, and procedures to which regular teachers are subject and which good teaching practice dictates
- Ability to communicate effectively both verbally and written
- Demonstrated flexibility in adjusting work hours based on task demands.
- Excellent time management skills, good judgment, and problem solving abilities
Education
Some College (No Degree) -
La Feria High School
203 E. Oleander Street La Feria, TX, United StateSkills
- Electronic health records
- Record management
- Professional communication
- Team management
- Bilingual communication
- Experience performing inventory
- Stress management
- Stress management
Timeline
Medical Records Clerk
Christian Quality Home Health Care Inc.
06.2019 - Current
Therapy Tech
Back To Action
10.2018 - 12.2018
Assistant manager
Jockey
02.2013 - 12.2017
Sales associate/cashier
Levi
11.2010 - 04.2021
Substitute Teacher
La Feria ISD
08.2005 - 05.2006
Some College (No Degree) -
La Feria High School