Brigitte Armeau
Nashville,TN
Summary
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Exceptional communication and teamwork skills complement a strong ability to quickly adapt to new environments and challenges. Committed to contributing to team success and pursuing continuous professional development, bringing enthusiasm and a proactive approach to problem-solving. Prepared to embrace new opportunities that advance organizational objectives with unwavering dedication and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Fine Dining Server
Clarendale Senior Living Facility
Nashville, TN
07.2025 - Current
- Provide exceptional customer service to enhance guest dining experiences.
- Assisted with menu recommendations and wine pairings for patrons.
- Maintained cleanliness and organization of dining area throughout service.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed multiple tables while maintaining high attention to detail in service.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Assisted other servers when needed during peak periods.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Accurately recorded orders in POS system while providing excellent customer service.
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation. - Responded quickly to guest inquiries or complaints in a professional manner.
- Processed payments promptly at the end of meal service period using POS terminals.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Participated in regular staff meetings and training sessions to improve service standards.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Informed customers of daily specials and signature menu items.
Maitr’d/Server/FR/SA/Crew Trainer
Maggianos Little Italy
Nashville, TN
01.2022 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, provided support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others to maintain high levels of satisfaction.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of customers.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Maintained up-to-date knowledge of menu items, enabling effective communication of offerings to guests.
Maitr’D
The Finch
Nashville, TN
11.2024 - 11.2024
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Monitored dining area, adjusting seating as needed to maximize comfort and satisfaction for guests.
- Developed and maintained clean and welcoming entrance area, making positive first impression
Maitr’d/FR/SA/Expo
Harper House
Cadiz, KY
01.2023 - 01.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as; answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm customer service.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service, best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
CBA
United Kingdom Skills
- ABC Licensed
- Fine Dining
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Phone Etiquette
- Organizational Skills
- POS Systems, Full Count, Open Table, Resy
- Adaptability
- Patience And Empathy
- Upselling
- Reservation Management
- Multitasking And Prioritizing
LANGUAGES
English: Fluent
Spanish: Basic
Timeline
Fine Dining Server
Clarendale Senior Living Facility
07.2025 - Current
Maitr’D
The Finch
11.2024 - 11.2024
Maitr’d/FR/SA/Expo
Harper House
01.2023 - 01.2024
Maitr’d/Server/FR/SA/Crew Trainer
Maggianos Little Italy
01.2022 - Current
CBA