Natalie Swanson

• Set up dining areas for events and fine dining experiences.
• Provided exceptional customer service to enhance guest satisfaction.
• work there on call only

• Upheld high standards of cleanliness in kitchens, bathrooms, and living areas to ensure client satisfaction.
• Conducted quality assurance inspections of completed work prior to client walkthroughs for consistency and excellence.
• Streamlined organization of cleaning supplies and equipment to enhance workflow and accessibility.

Achieved above-average daily revenue and consistently met targets for special events and promotions through effective strategies.

• Trained bartenders across Minnesota to increase liquor sales and optimize cost management strategies.
• Trained and mentored junior bartenders in cocktail preparation and customer service.
• Collaborated with management to create engaging promotional events and themed nights, boosting customer attendance.
• Revamped inventory processes and educated staff on proper drink preparation methods.
• Recommended food and drinks to patrons based on preference, pairings, and special promotions.
• Provided exceptional customer service while resolving complaints effectively.
• Checked identification of patrons who appeared under age 30.

• Delivered attentive customer service to create enjoyable dining experience at local pub.
• Provided excellent customer service to enhance dining experiences.
• Took and processed food and beverage orders promptly.
• Handled cash transactions and operated the point-of-sale system efficiently.

• Provided exceptional customer service in a fast-paced restaurant environment.
• Provided menu recommendations that enhanced guest dining experiences.
• Took orders accurately and communicated them to kitchen staff efficiently.
• Resolved customer inquiries and issues, ensuring high satisfaction levels.
• Maintained cleanliness and organization of dining areas throughout shifts.
• Processed payments and managed cash register transactions efficiently.
• Trained new staff on serving protocols and restaurant procedures effectively.
• Collaborated with team members to ensure smooth service operations during peak hours.
• Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
• Assisted other servers as needed, including setting up dining areas before shifts began.
• Complied with all sanitation regulations within restaurant's guidelines.
• Upsold additional menu items, beverages, and desserts to increase restaurant profits.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.