Brigitte Foster
Drakes Branch,VA
Summary
Dynamic and dependable, with a proven track record at previous jobs for enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in cash register operation and fostering a team-oriented environment, I excel in fast-paced settings, significantly contributing to business growth. Demonstrates expertise in customer service and basic accounting, ensuring operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Bartender
Becks Bar & Grill
04.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender/Server
Bridgewater Bar & Grill
04.2021 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Server/Manager
The Copper Kettle
08.2018 - 09.2021
- Managed inventory control, reducing waste and ensuring product availability.
- Developed leadership strategies for enhancing team morale and collaboration.
- Trained staff to uphold high customer service standards for increased repeat business.
- Navigated team conflicts by facilitating mediation sessions for constructive outcomes.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Customer Service Lead/Cashier
Food Lion
03.2016 - 06.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science - General Studies
Southside Virginia Community College
Keysville, VA05-2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Cash register operation
- Memory retention
- Basic accounting
- Marketing and sales experience
- Cash and credit transactions
- Fast learner
- Honest and dependable
- Professional appearance
Timeline
Bartender
Becks Bar & Grill
04.2024 - 01.2025
Bartender/Server
Bridgewater Bar & Grill
04.2021 - 01.2024
Server/Manager
The Copper Kettle
08.2018 - 09.2021
Customer Service Lead/Cashier
Food Lion
03.2016 - 06.2018
Associate of Applied Science - General Studies
Southside Virginia Community College
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