Brigitte Music
Aurora,Colorado
Summary
Military Veteran seeking a full-time opportunity to utilize skills that I have learned over the last 17.5 years as an employee for Aurora public safety communications. 3 years of experience as a Supervisor for the Aurora Police Departments Dispatch center combined with invaluable skills and excellent work ethic acquired in the United States Army.
Professional with strong organizational and management skills, prepared to oversee and streamline document control processes. Proven track record in maintaining accurate records, ensuring compliance, and implementing efficient systems. Focused on team collaboration and adaptability, ensuring consistent and reliable results. Skilled in data management, process improvement, and regulatory adherence. Known for reliability and flexibility in meeting changing needs.
Extensive dispatching experience along with strong leadership skills to ensure positive team outcomes.
Overview
22
22
years of professional experience
Work History
Records Supervisor
Aurora Police
15001 E Alameda Pkwy
09.2022 - Current
- Supervised records management processes to ensure compliance with legal and regulatory standards.
- Led team in implementing digital record-keeping systems to enhance data accessibility and security.
- Streamlined workflows for processing public records requests, improving response times significantly.
- Mentored staff on best practices for data entry and document management within police operations.
- Maintained detailed records for the Jail and other agencies while processing prisoner documentation,
- Records maintenance for the Aurora Police Department insuring accurate information imputed into CCIC/NCIC.
- Performed one on one meetings monthly with employees to track their success.
- Performed mid year and annual evaluations to ensure policy and procedures were followed.
Police Dispatcher
University Police Department
Aurora, Co
08.2021 - 09.2022
- Utilizing the same skills as listed above.
Public Safety Communications Supervisor
City of Aurora, Colorado
Aurora, CO
11.2003 - 01.2021
- Promoted from 911 call-taker to Supervisor. Cross-trained from call taking to police dispatch, then fire dispatch, and then to Supervisor.
- Currently:
- Manage a team of 12 employees.
- Complete staffing assignments, vacation approvals, manage employee overtime, and quickly making staffing changes as it applies to call outs or any other changes.
- Ensure all policies and procedures are met regarding call statistics, dispatch times, pending procedures.
- Field complaint calls from citizens.
- Successfully completes all tasks on time.
- Ensure calls are dispatched within the appropriate amount of time dictated per policy.
- Complete all quality assurance on radio traffic and emergency calls.
- Keep up with employee discipline, reviews, and monthly one on one meetings to go over current policy changes and check in with employees to identify any problems or concerns employees may have.
- Partner with Police Chiefs, Fire Chiefs, Police Officers, and Firefighters to discuss current processes to strategize ways to improve the service provided to citizens.
- Collaborate with other agencies during critical incidents to keep responders and citizens safe.
- Train up-and-coming employees in call-taking, Police dispatching, Services, and Fire dispatching.
- Manage multiple police channels, fire channels, and phones simultaneously during the most demanding swing shift.
- Active OSN.
- All CBI duties to include running parties for wants, warrants, DL status, rap sheets, stolen vehicles, etc through CCIC/NCIC
- Maintain regular training for certifications.
Education
High School Diploma - Military Police
United States Army
01-1992
Diploma - undefined
Littleton Highschool
05-1988
Skills
- Leadership - Supervisor experience for Dispatch and Records Department Aurora Police department
- Certified in ProQa for Police, EMS, and Fire - Expired will need recertification
- Experience on multiple CAD systems
- Experience on multiple Radio systems
- Records entries, modifications, and transcription
- Notary public
- Proficient in Versadex, Word, Excel, Telestaff, Scheduling, and detailed record keeping
Timeline
Records Supervisor
Aurora Police
09.2022 - Current
Police Dispatcher
University Police Department
08.2021 - 09.2022
Public Safety Communications Supervisor
City of Aurora, Colorado
11.2003 - 01.2021
Diploma - undefined
Littleton Highschool
High School Diploma - Military Police
United States Army