Brigitte Pinon
Summary
Reliable worker with excellent communication, time management, and computer skills.A driven and detaile-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
17
17
years of professional experience
Work History
Clinical Guidance Referrals Specialist
Clinical Care Medical Center
08.2022 - 04.2025
- Process doctors’ referrals to specialists, hospitals, and surgical centers.
- Process insurance authorizations for patients.
- Schedule office appointments, pre-ops and surgical procedures and transportation of patients.
- Follow-ups on appointments and re-scheduling when needed.
- Correspond with patients, doctors, and center administrators, via teams, emails, and phone.
- Attend weekly meetings with department staff and center physicians.
- Assist co-workers whenever there are staff shortages.
- Cross trained in all specialties and diagnostics.
- General office duties.
Clinical Guidance Referral Specialist
Conviva Care Center
11.2017 - 08.2022
- Process doctors’ referrals to specialists, hospitals, and surgical centers.
- Process insurance authorizations for patients.
- Schedule office appointments, pre-ops and surgical procedures and transportation of patients.
- Follow-ups on appointments and re-scheduling when needed.
- Correspond with patients, doctors, and center administrators, via teams, emails, and phone.
- Attend weekly meetings with department staff and center physicians.
- Assist co-workers whenever there are staff shortages.
- Cross trained in all specialties and diagnostics.
- General office duties.
Front Desk and Switchboard Attendant
Continue Care Medical Center
07.2013 - 11.2017
- Managed front desk switchboard and provided customer service to patients and vendors.
- Registered new patients and updated demographics by collecting patient detailed information.
- Facilitated patient flow by notifying providers of patients’ arrivals, making them aware of any delays and communicating, as necessary.
- Prepared patients’ charts and ensured confidentiality in accordance with HIPAA/PHI.
- Collection of copayments and payments for procedures.
- Verification of insurance coverage.
Recording Secretary
The Continental Group Inc.
10.2008 - 02.2013
- Responsible for coordinating, attending, and taking minutes at monthly meetings with the Board of Directors from the various communities and sub-associations.
Administrative Assistant
The Continental Group Inc.
08.2012 - 11.2012
- Opening and closing of work orders, responsible for accounts payables, receivables.
- Resolved issues inquired by board members and prospective residents.
- Prepared packets for board meetings.
- General office duties.
Violations Coordinator
The Continental Group Inc.
03.2009 - 03.2010
- Provided administrative support to the property manager and to the board of directors.
- Issued violations to homeowners in non-compliance according to the association’s bylaws.
- Follow-ups on unresolved violations matters, reported outcome to board of directors.
- Researched and responded to emails and residents’ inquiries.
- Collected and processed payments for monthly association dues, residents’ identification cards and clickers to access community and amenities.
- Issued resident express passes prepared rental applications.
- Coordinated monthly board meetings and violation hearings.
- General office duties.
Education
Associate in arts -
Miami Dade College
01.1998
Skills
- MICROSOFT PROFICIENT
- WINDOWS XP
- WORDPERFECT
- MS WORD
- EXCEL
- OUTLOOK
- DETAILED ORIENTED
- OUTSTANDING TIME MANAGEMENT SKILLS
- EXCELLENT VERBAL SKILLS
- FLUENT ENGLISH
- FLUENT SPANISH
- EFFECTIVE PROBLEM SOLVER
- SOUND CRITICAL THINKING SKILLS
References
- Karla Green, 305-733-0169, Retired from City of Coral Gables, Human Resources Director
- Karen Jenkins, 954-234-5618, Real Estate Consultant, Exp Realty
- Gregory Green, 305-775-9490, Police Officer, Homestead Police Department
Timeline
Clinical Guidance Referrals Specialist
Clinical Care Medical Center
08.2022 - 04.2025
Clinical Guidance Referral Specialist
Conviva Care Center
11.2017 - 08.2022
Front Desk and Switchboard Attendant
Continue Care Medical Center
07.2013 - 11.2017
Administrative Assistant
The Continental Group Inc.
08.2012 - 11.2012
Violations Coordinator
The Continental Group Inc.
03.2009 - 03.2010
Recording Secretary
The Continental Group Inc.
10.2008 - 02.2013
Associate in arts -
Miami Dade College