Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brigitte Ricci

Surprise,AZ

Summary

Dynamic General Manager with a proven track record at EOS Fitness, excelling in operations management and team leadership. Expert in developing efficient procedures that enhance productivity and foster a collaborative environment. Skilled in training staff and resolving issues, consistently achieving high customer satisfaction and operational goals.

Overview

15
15
years of professional experience

Work History

General Manager

EOS Fitness
05.2019 - 01.2024
  • Oversaw daily operations, ensuring alignment with organizational goals and standards.
  • Managed staff performance, fostering a collaborative and high-performance environment.
  • Developed and implemented efficient operational procedures to enhance productivity.
  • Coordinated cross-departmental communication to streamline project execution and workflow.

Head Cashier

Home Depot
04.2017 - 05.2019
  • Supervised cashiers, ensuring compliance with operational procedures and customer service standards.
  • Managed cash handling processes, including balancing registers and performing end-of-day reconciliations.
  • Trained new cashiers on point-of-sale systems and customer engagement techniques to enhance efficiency.
  • Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels during transactions.

Manager

Planet Fitness
04.2011 - 05.2015
  • Managed daily operations to ensure a welcoming environment for members.
  • Trained and supervised staff to enhance service quality and member satisfaction.
  • Implemented fitness programs aligned with company standards and member interests.
  • Monitored facility maintenance and cleanliness, ensuring compliance with health regulations.

Endodontist Assistant

Doctor Isabelle Brunetti / Pai
04.2009 - 04.2011

Assisted doctor during surgical procedure.

Developed x-rays

Prepared room for surgical procedures

Engaging with patients, making them comfort before procedure

Take x-rays

Clean up and sterilization of equipment

Education

Webutuck
Amenia, NY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management

  • Team leadership
  • Staff management
  • Customer relations
  • Relationship building
  • Staff training/development
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Motivation
  • Customer retention
  • Deadline oriented
  • Consistently meet goals
  • Exceptional interpersonal communication
  • Performance evaluations
  • Sales expertise
  • Team oversight

Accomplishments

Received an award for top fitness consultant in the company for EōS Fitness 2022

Received an award for top assistant general manager in the company for EOS Fitness 2023

Employee of the month at Home Depot 2016.

Top credit card sales for Home Depot in 2015

Timeline

General Manager

EOS Fitness
05.2019 - 01.2024

Head Cashier

Home Depot
04.2017 - 05.2019

Manager

Planet Fitness
04.2011 - 05.2015

Endodontist Assistant

Doctor Isabelle Brunetti / Pai
04.2009 - 04.2011

Webutuck
Brigitte Ricci