Brigitte Snow
Phoenix,AZ
Summary
Hardworking catering supervisor/consultant skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in customer service, food service field, with 11 years of experience.
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
15
15
years of professional experience
Work History
Kitchen Leader
Natures Purpose Meal Prep
Tempe, AZ
03.2023 - Current
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Ensured strict adherence to dietary restrictions of customers by cross-checking menu offerings against specific needs.
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Managed time to juggle multiple tasks simultaneously with ease.
Pizza Delivery Driver
Zesty Zzeeks Pizza
Tempe, AZ
03.2023 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Prep Cook/ Front of House
Heritage at Sportsman Park
Glendale, AZ
03.2023 - Current
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Catering Supervisor/Consultant
Special Occasions Catering
09.2009 - Current
- Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals
- Communicated general company information to inquiring customers in a professional and pleasant manner
- Took messages from callers and accurately relayed details to intended staff
- Monitored staff members at all catering events and functions, providing in-depth instructions ahead of time
- Brought in new business opportunities, helping to drive catering revenues
- Coached kitchen team members and motivated performance
- Planned and managed menus for weekly offerings and special events
- Serve Safe Level Two Certified
Education
Bachelor of Arts - Public Relations
Ursuline College
Cleveland, OH01.2018
Highschool Diploma -
Upper Sandusky Highschool
Upper Sandusky, OH01.2013
Skills
- Customer service oriented
- Guest and client satisfaction
- Service-oriented mindset
- Professional demeanor
- Flexible and adaptable
- Effective multi-tasker
- Organizational skills
- Courteous and professional demeanor
- Strong team member
- Outgoing personality
- Food safety understanding
- Preparation oversight
Timeline
Kitchen Leader
Natures Purpose Meal Prep
03.2023 - Current
Pizza Delivery Driver
Zesty Zzeeks Pizza
03.2023 - Current
Prep Cook/ Front of House
Heritage at Sportsman Park
03.2023 - Current
Catering Supervisor/Consultant
Special Occasions Catering
09.2009 - Current
Bachelor of Arts - Public Relations
Ursuline College
Highschool Diploma -
Upper Sandusky Highschool