Elena Staskiewicz
Grand Rapids,MI
Summary
Encouraging Shift Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Kitchen Leader
Chick-fil-A
02.2024 - Current
- Maintained a clean, safe, and sanitized work environment in compliance with health regulations.
- Addressed customer feedback promptly, resolving issues effectively while also identifying areas for improvement within the kitchen operation as necessary.
- Managed scheduling for kitchen staff to ensure adequate coverage during peak service hours.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented catering systems to improve quality and accuracy.
Training Lead
Chick-fil-A
10.2022 - 08.2023
- Arranged meeting spaces and supporting materials for each class.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Recruited, trained and mentored new instructors.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assisted in onboarding 4-10 new hires weekly.
Shift Leader
Chick-fil-A
10.2019 - 10.2022
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
Associate of Arts - General Studies
Grand Rapids Community College
05.2022
Skills
- Scheduling Training Sessions
- Develop Training Programs
- Employee Performance Reviews
- Staff Development
- Detail oriented
- Verbal and Written Communication
- Interpersonal Relations
- Continuous Professional Improvement
- Hospitality Service
- Food safety compliance
- Kitchen organization
Timeline
Kitchen Leader
Chick-fil-A
02.2024 - Current
Training Lead
Chick-fil-A
10.2022 - 08.2023
Shift Leader
Chick-fil-A
10.2019 - 10.2022
Associate of Arts - General Studies
Grand Rapids Community College
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