Brigitte Whitt
Dobson,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate individua with fast learning capability, good communication and adaptation skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Smith & Nephew, Inc
Montreal, Qc Canada
05.1981 - 08.1996
Substitute receptionist
Substitute mail distribution
Telex / facsimile (fax)
Customer service clerk
Phone order
Computer order entering
Credit department clerk
Collection
Investigation and initiation of new accounts
Accounts receivable data and journal entries
Customer Service Representative
Compiling credit and debit notes
Handling proof of delivery and goods returned paperwork
Correction of contract prices
Compiling all information for statistics
Correspondence and telephone calls to customers
Education
High School Diploma -
Polyvalente Des Sources
Dollard-des-Ormeaux Quebec 09.1979
Skills
Certificate of Accreditation
Participation certificate to the seminar given by Dun and Bradstreet Canada Ltd
Certificate Telemarketing
Certificate Customer Satisfaction Telephone Skills
Certificate of Collegial formation
"Principal and medical technologies"
Certificate Canadian Surgical Industrial Association
"Medico-Surgical Perfectionist Consultant in Equipment"
Certificate from the Canadian Surgical Industry Association "Operating block"
Certificate of Completion in "Coping with difficult customers"
Timeline
Customer Service Representative
Smith & Nephew, Inc
05.1981 - 08.1996
High School Diploma -
Polyvalente Des Sources