Brihz Brown
Port Charlotte
Summary
Compassionate professional offering many years of experience in the healthcare industry. Focused on delivering high quality care and assistance while streamlining processes. Dependable with superior work ethic and dedication to patient care and customer service.
Overview
1
1
Certification
Work History
Imaging Assistant
Corewell Health
Royal Oak
- Assisted radiologists in preparing imaging equipment for patient procedures.
- Utilized computer applications such as Epic and Microsoft to enhance workflow and support patient care.
- Adhered to standards while delivering service to patients, colleagues, and physician offices to ensure consistent care.
- Managed patient scheduling and ensured timely appointments for imaging services.
- Maintained cleanliness and organization of the imaging environment for safety compliance.
- Prepared forms for new patient consults and follow-up appointments.
- Demonstrated competence in computer applications such as Epic and Microsoft.
- Followed important standards while providing service to patients, colleagues and other physician offices.
- Provided assistance with patient transport between departments for exams and treatments.
- Prepared medical records for release, in accordance with policy and procedure.
- Copied, faxed, and scanned documents to support clinical staff with patient care.
- Performed clerical duties such as filing and photocopying.
- Performed responsibilities in accordance with departmental procedures to ensure efficient support service desk operations which promotes patient satisfaction.
Account Manager
iBusinessolutions
Sarasota
- Managed client relationships to ensure satisfaction and retention.
- Completed Certificates of Insurance (COI) and facilitated renewal, submission, and binding processes to support client compliance.
- Fostered strong client relationships through stellar customer service and accurate, punctual payroll data entry.
- Managed client relationships to drive satisfaction and retention through proactive communication and service.
- Analyzed client feedback to improve service offerings and processes.
- Analyzed client feedback to enhance service offerings and streamline processes based on client needs.
- Streamlined the processing of client workers' compensation payments, enhancing workflow efficiency.
- Collaborated with sales teams to identify growth opportunities within accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
Claim Specialist
State Farm
Detroit
- Investigated, evaluated, negotiated, and settled claims, employing a deep understanding of policies, procedures, laws, statutes, and insurance regulations for accurate coverage, liability, and damages determination.
- Streamlined workflow by prioritizing tasks and utilizing technology for accurate record-keeping of customer interactions and cases.
- Collaborated with adjusters to evaluate damage assessments and claim validity.
- Managed call flow and implemented process improvements to enhance team performance and increase customer satisfaction.
- Addressed customer issues effectively through problem clarification, optimal solution identification, and diligent follow-up, fostering trust in the brand.
- Communicated claim status updates to clients and internal teams efficiently.
- Collaborated with adjusters to assess damage evaluations and validate claims.
Customer Care Representative
Children's Hospital of Michigan
Detroit
- Coordinated and oversaw multiple projects, ensuring timely and successful completion through strong program management skills.
- Managed incoming calls, directing inquiries to appropriate departments promptly.
- Managed administrative tasks and streamlined processes using effective interpersonal communication to improve operational efficiency.
- Provided compassionate support to patients and families in the hospital environment.
- Educated families on hospital services and resources available to them.
- Excelled in fostering a collaborative environment, training, and mentoring staff members to nurture continuous improvement and team cohesion.
- Managed incoming calls to ensure efficient communication and enhance customer service., directing inquiries to appropriate departments promptly to enhance customer service., directing inquiries to appropriate departments promptly.
Education
Bachelor of Science - Health Science
Western Governors University
Mill Creek, WA12-2023
High School Diploma -
John F Kennedy
Taylor, MI06-2015
Skills
- Epic charting
- Medical record management
- Effective communication
- Clerical support
- Problem-solving
- Attention to detail
- Negotiation skills
- Strong communication skills
- Customer service
- Relationship Management
- Clerical skills
- Detail-oriented
- Client management
- Customer support
- Project planning
- Data analysis
Certification
Google Cybersecurity, Coursera 2023
Timeline
Imaging Assistant
Corewell Health
Account Manager
iBusinessolutions
Claim Specialist
State Farm
Customer Care Representative
Children's Hospital of Michigan
Bachelor of Science - Health Science
Western Governors University
High School Diploma -
John F Kennedy