Summary
Overview
Work History
Education
Skills
Timeline
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Brijen Patel

Data Analyst
King Of Prussia,PA

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Motivated and results-driven Data Analyst with proven track record in data analytics and process mapping. Identifies business needs and develops valuable solutions to improve accuracy and process optimization. Drives business success with recommendations based on data findings.

Overview

3
3
Languages
3
3
years of post-secondary education
6
6
years of professional experience

Work History

Customer Service Representative

Wawa
Malvern, PA
04.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Create comfortable and pleasing atmosphere for employees and clients. Inform and offer suggestions to clients on which products were tailored to their specific needs. Anticipate customers’ queries and responded to them promptly and appropriately. Assist with processing client transactions; supervise and ensured sub-teams safely handle all money from sales.
  • Leveraged industry and academic expertise to execute key MS Excel projects within required time frames.
  • Exercised personable communication with each customer which subsequently helped to build and strengthen relationships.

Data Management

Environmental Standards, Inc.
Valley Forge, PA
08.2021 - 09.2021
  • Secured information by completing database backups.
  • Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
  • Tested customer and account system changes and upgrades with new data input and review.
  • Maintained data entry requirements by following data program techniques and procedures.

Education

Bachelor of Science - Business Administration

West Chester University of Pennsylvania
West Chester, PA
08.2018 - 05.2021

Skills

    Client Relationship

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Timeline

Data Management

Environmental Standards, Inc.
08.2021 - 09.2021

Bachelor of Science - Business Administration

West Chester University of Pennsylvania
08.2018 - 05.2021

Customer Service Representative

Wawa
04.2016 - Current

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Brijen PatelData Analyst