Latisa Fears
Omaha
Summary
Dependable administrative support specialist with a strong understanding of front-office responsibilities. Exceptional customer service skills demonstrated through handling inquiries and resolving issues efficiently. Proficient in Microsoft Excel and data management, ensuring organized and effective operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Northend
Omaha
12.2025 - Current
- Assisted customers with inquiries and efficiently resolved issues, enhancing overall customer satisfaction.
- Clarified complex health insurance terms and policies for clients, improving their understanding and confidence in coverage.
- Conducted thorough needs assessments to determine client eligibility for programs.
- Researched insurance coverage options to resolve client issues, ensuring clients received accurate information and support.
Office Assistant
Community Alliance
Omaha
10.2024 - 12.2025
- Welcomed visitors and customers at the front desk, providing information and assistance.
- Handled high volume of phone calls, ensuring accurate data entry to support operational efficiency.
- Delivered administrative support across multiple departments, facilitating smooth workflow and collaboration.
- Supported area employees by managing mail routing, supply ordering, and document filing.
- Facilitated workplace communication by relaying specialized requests and requirements to coworkers.
- Entered data accurately into spreadsheets to maintain organized records.
Customer Service Center Representative
Ubiquity Global
Omaha
08.2023 - 09.2024
- Maintained professionalism while managing difficult customer interactions, resulting in enhanced customer satisfaction.
- Resolved complex problems through collaboration with departments, ensuring solutions aligned with customer needs.
- Conducted follow-up calls with customers post-issue resolution to confirm satisfaction and gather feedback.
- Answered inbound calls, chats and emails to facilitate customer service.
Medical Billing Specialist
TTEC
Omaha
08.2021 - 07.2023
- Resolved denied claims by researching payer requirements and preparing appeals, improving claim approval rates.
- Processed corrections and adjustments to ensure accurate payment from third party.
- Submitted claims to insurance companies electronically or by mail.
- Compiled financial statements summarizing account activity to provide clear insights for decision-making.
- Addressed customer inquiries via phone, email, and chat to enhance service experience.
Education
Certificate - Medical billing and coding
Ultimate Medical Academy, Clearwater Campus
Clearwater, FL, US01-2022
High School - Basic Education
Bryan High School
Omaha, NE, US01-1997
Skills
- Customer service
- Customer engagement
- Client relationship
- Order processing
- Data entry
- Medical billing
- Medical coding
- Microsoft Excel
- Spreadsheet management
- Communication management
Timeline
Customer Service Representative
Northend
12.2025 - Current
Office Assistant
Community Alliance
10.2024 - 12.2025
Customer Service Center Representative
Ubiquity Global
08.2023 - 09.2024
Medical Billing Specialist
TTEC
08.2021 - 07.2023
Certificate - Medical billing and coding
Ultimate Medical Academy, Clearwater Campus
High School - Basic Education
Bryan High School