Brikeya Davis-Love
Premier Professional
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Teacher
Cumberland County Schools
08.2022 - Current
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Disciplinary Clerk
Cumberland County Schools
05.2019 - 08.2022
- Assisted in reducing repeat offenses through close monitoring of at-risk students and implementation of intervention strategies.
- Improved communication between faculty and administration by consistently providing timely reports on student behavior.
- Facilitated the scheduling of parent-teacher conferences related to disciplinary matters, fostering positive relationships with families.
- Maintained confidentiality of student records, adhering to FERPA guidelines and school policies.
- Increased accuracy of disciplinary records by diligently reviewing and updating information as needed.
- Collaborated with counseling staff to address underlying behavioral issues, promoting a comprehensive approach to discipline management.
- Managed detention schedules efficiently while ensuring adequate supervision from staff.
Telecommunicator
Cumberland County Sheriff's Office
10.2017 - 04.2019
- Received incoming emergency calls on the E-911 system and utilized established procedures to identify the needs of the caller and dispatch agency/personnel to respond to the need for assistance
- Provided responding agency/personnel with available information to ensure appropriate response and to facilitate safety of caller/victim and responding personnel for multiple agencies
- Entered information pertinent to incoming calls and responding agency personnel while maintaining records of calls and dispatching activities.
- Improved overall response efficiency by continually updating knowledge on local geography and street names.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
Tax Consultant
Haynes Tax Service
06.2015 - Current
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers while working with pay records, invoices, balance sheets, and other documents
- Maintained current record of staff members daily schedules and availability to support the tax accounting staff
- Transmitted information or documents to customers via computer, mail, or fax while maintaining tax records.
Customer Service Associate
Skyes Enterprises
04.2015 - 04.2018
- Accessed computerized financial information to address concerns related to specific accounts
- Addressed and resolved customer product complaints empathetically and professionally
- Assigned tasks to associates, staffed projects, tracked progress, and updated partners and clients as necessary.
Customer Care Associate
EAN Holdings Inc.
04.2014 - 06.2015
- Reviewed files, records, and other documents to obtain information and respond to requests
- Engaged customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
- Collected and processed payment from customer and enters into register system including applying coupons, providing change and receipts.
Education
Bachelor of Arts in Business Administration -
Campbell University
Skills
- Multi-Line Telephone Systems
Traffic Law Observation
Time Management
Adaptability and Flexibility
Customer Service
Classroom Instruction
Stress Tolerance
Deescalation
Inbound Customer Service
Multi-Line Telephone Systems
Timeline
Teacher
Cumberland County Schools
08.2022 - Current
Disciplinary Clerk
Cumberland County Schools
05.2019 - 08.2022
Telecommunicator
Cumberland County Sheriff's Office
10.2017 - 04.2019
Tax Consultant
Haynes Tax Service
06.2015 - Current
Customer Service Associate
Skyes Enterprises
04.2015 - 04.2018
Customer Care Associate
EAN Holdings Inc.
04.2014 - 06.2015
Bachelor of Arts in Business Administration -
Campbell University
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