Briley A Mayo
Kermit,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
5
5
years of professional experience
Work History
Dietary Cook
Winkler County Hospital District
Kermit, TX
10.2024 - Current
- Prepared balanced meals adhering to dietary guidelines and patient preferences.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with nutrition staff to develop meal plans for diverse patient needs.
- Maintained cleanliness and organization in food preparation areas, promoting food safety standards.
- Conducted quality control checks to ensure meal presentation met hospital standards.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Trained new staff members in kitchen equipment usage, and recipe preparation to maintain quality standards.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Maintained a positive work atmosphere by addressing any conflicts or concerns in a proactive and professional manner.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary restrictions.
Housekeeper
Winkler County Hospital District
Kermit, TX
06.2022 - 10.2024
- Maintained cleanliness of patient rooms, ensuring adherence to hygiene standards.
- Assisted in laundry operations, handling linens and garments with care.
- Utilized cleaning equipment effectively to promote safe environments for patients and staff.
- Disinfected high-touch surfaces regularly to minimize infection risks throughout the facility.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Reported maintenance issues promptly to ensure timely resolution and safety compliance.
- Trained new hires on proper cleaning techniques and safety protocols.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Customer Service Representative
H&r Block
Waco, TX
01.2022 - 04.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients with tax preparation, ensuring accurate documentation and compliance with regulations.
- Utilized H&R Block software to input client data and streamline tax filing processes.
- Collaborated with team members to enhance customer experience through shared knowledge and best practices.
- Adapted quickly to changing tax laws, ensuring clients received up-to-date information and guidance.
- Responded to customer requests for products, services, and company information.
- Managed 30-40 calls a day helping customers with Tax questions and scheduling appointments
Babysitter
Self-employeed
Kermit, TX
03.2021 - 12.2021
- Supervised children in daily activities, ensuring safety and engagement.
- Developed age-appropriate learning activities to enhance cognitive skills.
- Communicated effectively with parents regarding children's progress and needs.
- Managed schedules for playdates, meals, and naptimes to maintain routine.
- Adapted quickly to various family dynamics and individual child needs.
- Built trusting relationships with children, fostering a supportive environment.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
Education
GED -
Odessa College
Odessa, TX05.2024
Skills
- Hardworking & Teamwork
- Customer service & Reliability
- Health and safety compliance
- Supply restocking & Inventory management
Sanitation procedures
Inventory management
Teamwork and collaboration
Attention to detail
Reliability
Organizational skills
Excellent communication
Active listening
Adaptability and flexibility
Data entry
Customer service
Computer proficiency
Payment processing
Appointment scheduling
Filing
Health and safety compliance
Hardworking
Timeline
Dietary Cook
Winkler County Hospital District
10.2024 - Current
Housekeeper
Winkler County Hospital District
06.2022 - 10.2024
Customer Service Representative
H&r Block
01.2022 - 04.2022
Babysitter
Self-employeed
03.2021 - 12.2021
GED -
Odessa College