BRINDNI MATOS ALMONTE
Southeast Airport Services
Orlando,FL
2
Languages
8
years of professional experience
Professional with background in customer relations and sales, equipped to enhance business development outcomes. Skilled in managing client communications, generating leads, and utilizing CRM software to streamline operations. Strong focus on team collaboration and delivering measurable results, adapting swiftly to changing business needs. Known for reliability, problem-solving aptitude, and excellent interpersonal skills.
Work History
DVT Agent
5 Months- Coordinated passenger check-in, boarding, and gate operations to maintain smooth flight departures.
- Resolved customer inquiries and service issues with clear communication and professional airport support.
- Monitored flight schedules and updated passengers on delays, gate changes, and boarding instructions.
- Verified travel documents, baggage details, and itinerary changes for accurate processing.
- Informed clients of policies and procedures.
BDC Agent
3 Years 8 Months- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Analyzed performance data to identify trends, driving improvements in customer engagement strategies.
- Mentored junior agents, fostering a collaborative environment that improved overall team performance.
- Implemented process enhancements that increased response times and reduced operational bottlenecks.
- Made average of 150 outbound and inbound calls per day.
Cashier
5 Years 4 Months- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Collaborated with team members to meet peak service demands during busy periods.
- Trained new staff on cash handling procedures and operational standards.
- Ensured accuracy in cash drawer management through regular audits and reconciliations.
BDC Agent
10 Months- Managed inbound and outbound customer communications to enhance satisfaction and retention.
- Utilized CRM software to track leads and optimize follow-up strategies.
- Collaborated with sales team to streamline appointment scheduling and lead management processes.
- Conducted market research to identify customer needs and preferences for effective outreach.
- Made average of 150 outbound and inbound calls per day.
Cashier
1 Year 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma
Skills
Goal oriented
Organization
Negotiation
Performance tracking
Teamwork
Positive attitude
Problem-solving
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
DVT Agent
Southeast Airport Services
05.2026 - CurrentRead More
BDC Agent
Tasca Chrysler Dodge Jeep
02.2022 - 10.2025Read More
BDC Agent
Tasca FMS
04.2021 - 02.2022Read More
Cashier
Frank Pepe Pizzeria Napoletana
06.2020 - 10.2025Read More
Cashier
McDonald's
10.2018 - 06.2020Read More
Roosevelt High School Early College Studies
High School Diploma
Read More