Briney Santoyo Sorela
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Utilizes communication and empathy to build strong customer relationships.
Overview
3
3
years of professional experience
Work History
Waitress
Applebee's Grill + Bar
03.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Seasonal Worker
Kohls
03.2024 - 09.2024
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
Food Shelf
Good Works Food Shelf
08.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Columbia Heights High School
Minneapolis, MN06-2023
Skills
- Conflict resolution
- Time management
- Critical thinking
- Attention to detail
- Adaptability
- Active listening
- Customer education
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Worker
Kohls
03.2024 - 09.2024
Food Shelf
Good Works Food Shelf
08.2022 - 01.2023
Waitress
Applebee's Grill + Bar
03.2022 - Current
High School Diploma -
Columbia Heights High School
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