Brintney McCloud
Summary
Accomplished Warranty Administrator and Customer Service Supervisor with a proven track record at Rick Case Volkswagen. Excelled in warranty and claims processing, enhancing service delivery by maintaining a high accuracy level in claim submissions. Demonstrated exceptional problem-solving and communication skills, significantly improving customer satisfaction and service quality.
Overview
8
8
years of professional experience
Work History
Warranty Administrator
Rick Case Volkswagen
01.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete.
- Examined warranty repair orders for correct completion, accuracy, and readability to minimize processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Customer Service Representative
Urgent Lock Smith
02.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Supervisor
Rick Case Volkswagen
05.2020 - 01.2021
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Created, prepared, and delivered reports to various departments.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Education
High School Diploma -
American Sr High
Miami, FlSkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Claims submissions
- Microsoft office
- Payment issuing
Timeline
Warranty Administrator
Rick Case Volkswagen
01.2021 - Current
Customer Service Supervisor
Rick Case Volkswagen
05.2020 - 01.2021
Customer Service Representative
Urgent Lock Smith
02.2017 - 04.2019
High School Diploma -
American Sr High
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