Brion Martin
Baton Rouge,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
CST Multifamilygroup
Baton Rouge, LA
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Leasing Consultant
VOA
Baton Rouge, LA
02.2022 - 03.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Office Manager
The Little Schoolhouse And Learning Center
3950 North Blvd
02.2019 - 08.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Toured new oncoming students and parents around the property
- Provided information to those who chose enroll their kids
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee records and productivity and submitted evaluation reports.
Education
Real Estate - Real Estate
Burk Baker Real Estate School
Baton Rouge, LA07.2025
High School Diploma -
McKinley High School
Baton Rouge, LA05.2020
Skills
- Business Administration
- Information Protection
- Written Communication
- Workflow Planning
- Team Bonding
- Administering Payroll
- Orthotic customer service
Timeline
Leasing Consultant
CST Multifamilygroup
06.2023 - Current
Leasing Consultant
VOA
02.2022 - 03.2023
Office Manager
The Little Schoolhouse And Learning Center
02.2019 - 08.2021
Real Estate - Real Estate
Burk Baker Real Estate School
High School Diploma -
McKinley High School