Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briona Johnson

Chicago,Illinois

Summary

Dedicated and hard-working individual that brings over ten years of excellent customer service experience. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients. Excellent time management skills and proficient in managing day to day operations and budgets.

Overview

11
11
years of professional experience

Work History

Document Preparation Clerk

JPMorgan Chase
01.2024 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing clear explanations of document requirements.
  • Streamlined workflow, implementing organizational strategies for easy access to necessary files and information.
  • Maintained strict confidentiality, handling sensitive personal and financial information with discretion and professionalism.
  • Coordinated with other departments to ensure seamless integration of prepared documents into company-wide systems or workflows.
  • Preparing work for digitization by extracting payments and documents from mailing envelopes
  • Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing
  • Willingness to learn new processing functions and equipment operation in all areas/departments of production as needed
  • Contributing to meeting team accuracy and production goals in addition to individual targets
  • Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices
  • Prepared data by compiling and sorting information.
  • Contributed to a positive work environment by effectively communicating with team members and offering assistance when needed.
  • Have a daily production of more than 40 transactions and up to 200 applications.

Licensed Cosmetologist

Briona J. Artistry
06.2019 - Current
  • Provide exceptional customer while establishing and maintaining diverse cliental
  • Customer-focused approach to trouble shooting, resolving problems, and ensuring repeat business
  • Converse with clients to better understand their requirements and make suggestions for improving their appearance and boosting confidence
  • Maintains financial duties for salon
  • Responsible for appointment scheduling and inventory management
  • Educate and recommend various beauty retail products
  • Provides over 20 different services (cuts, colors, variety of hair extensions)
  • Responsible for maintaining compliance with Safety and Regulatory Guidelines
  • Exceptional organizational skills and attention to detail.
  • Ability to manage multiple concurrent deadlines.
  • Ability to manage 4-6 clients consecutively in a timely fashion.

Chicago Public Schools Tutor (Reading)

Chicago Public Schools Tutor Corp
10.2022 - 06.2023
  • Provide direct, targeted tutoring to a group of 4-5 students based on best-practice strategies and curriculum
  • Work collaboratively with teachers to understand student needs
  • Establish positive learning expectations and environments for all students
  • Measure student progress and maintain current and accurate records of students' achievements
  • Encourage student growth and positive self-concept; exhibit understanding and respect for students
  • Participate in training and professional development.

Housekeeping Room Attendant

The Peninsula Hotel
05.2018 - 05.2019
  • Responsible for all assigned guest room floor cleaning, replenish supplies, amenities, linens per specification and trained guidelines for 20 rooms.
  • Reported all maintenance issues to designation person and contact
  • Reported all lost and found items as trained
  • Identified incomplete tasks by doing a complete walk through of room
  • Completed floor check at assigned time.

Regular Mail Carrier

United States Postal Services
05.2014 - 05.2018
  • Delivered mail along a prescribed route, on a regular schedule, picking up additional mail from collections boxes
  • Delivered and obtained receipts for registered and certain insured mail
  • Cased all classes of mail in sequence of delivery along an established route of in between 15-20 blocks long.
  • Possessed general familiarity with postal laws and regulations.

Casual (Temporary) Mail Handler

United States Postal Services
11.2013 - 02.2014
  • Loaded and unloaded postal items weighing up to seventy pounds
  • Sorted, organized, loaded, and shipped mail
  • Operated sorting machinery to sort mail and packages
  • Rewrapped damaged parcels.

Education

Diploma -

Cannella School of Hair Design
Blue Island, IL
06.2019

Diploma -

Morgan Park High School
Chicago, IL
06.2011

Skills

  • Appointment scheduling
  • Adaptability and flexibility
  • Multitasking capabilities
  • Time Management Abilities
  • Friendly Communication
  • Customer Service
  • Problem-Solving Abilities
  • Money Handling Abilities
  • Mail Sorting
  • Parcel Delivery
  • Document Management
  • Data Validation

Timeline

Document Preparation Clerk

JPMorgan Chase
01.2024 - Current

Chicago Public Schools Tutor (Reading)

Chicago Public Schools Tutor Corp
10.2022 - 06.2023

Licensed Cosmetologist

Briona J. Artistry
06.2019 - Current

Housekeeping Room Attendant

The Peninsula Hotel
05.2018 - 05.2019

Regular Mail Carrier

United States Postal Services
05.2014 - 05.2018

Casual (Temporary) Mail Handler

United States Postal Services
11.2013 - 02.2014

Diploma -

Cannella School of Hair Design

Diploma -

Morgan Park High School

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Briona Johnson