Briona Robinson
Saginaw
Summary
Dynamic professional with a proven track record in staff management and customer service excellence, notably at McDonald's. Skilled in team leadership and decision-making, I excel in driving team performance and enhancing operational efficiency. Expert in implementing training programs, significantly improving staff skills and achieving strategic goals.
Overview
14
14
years of professional experience
Work History
Manager
McDonald's
05.2011 - Current
- Managed employees on a daily basis.
- Communication with co-workers and supervisors pertaining to quarterly goals.
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
Youth Care Worker
Wolverine
12.2017 - 05.2018
- Implemented behavior management techniques by addressing conflicts and promoting positive interactions.
- Identified signs of distress for timely intervention and prevention of escalation in challenging situations.
- Provided guidance by facilitating open discussions with youth about feelings and experiences.
- Reported observations to supervisors for informing treatment plans and improving care strategies.
Nutrition Assistant
Covenant Medical Center
02.2014 - 08.2017
- Collaborated with healthcare team to ensure dietary compliance and patient satisfaction.
- Monitored patient progress and made necessary adjustments to nutrition plans.
- Operated food preparation equipment to ensure safe and efficient meal production.
- Provided support to dietitians by gathering and organizing patient information.
Education
High School Diploma - General Studies
Arthur Hill High School
Saginaw, MI05.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
Timeline
Youth Care Worker
Wolverine
12.2017 - 05.2018
Nutrition Assistant
Covenant Medical Center
02.2014 - 08.2017
Manager
McDonald's
05.2011 - Current
High School Diploma - General Studies
Arthur Hill High School
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