Briona (Bri) Swain
Camby,IN
Summary
Versatile professional with supervisory experience as Maid Supervisor, leading residential and commercial cleaning teams. Skilled in security operations, correctional facility protocols, and logistics from roles as Security Officer, Correctional Officer, and Material Handler. Demonstrates strong leadership, attention to detail, and adaptability across diverse environments, including warehouse, delivery, and aircraft detailing positions.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Maid Supervisor
Maid Perfectly Cleaning
Indianapolis, IN
03.2026 - Current
- Oversaw residential and commercial cleaning teams, guaranteeing high-quality service delivery at each site.
- Executed comprehensive cleaning and sanitization of residential properties, ensuring high standards of cleanliness.
- Implemented efficient cleaning schedules to optimize time management and maintain consistency across multiple sites.
- Trained new staff on cleaning protocols and safety procedures to enhance team performance and service quality.
- Developed customized cleaning plans based on client preferences, improving customer satisfaction and retention rates.
- Conducted regular inspections to assess cleanliness levels and address any areas for improvement promptly.
- Streamlined inventory management for cleaning supplies, reducing waste and ensuring availability of necessary materials.
- Collaborated with clients to identify specific needs, tailoring services that met or exceeded expectations consistently.
- Mentored junior cleaners, fostering skill development and promoting a collaborative work environment for enhanced productivity.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Streamlined processes for more efficient task completion through strategic planning and organization techniques.
- Assisted homeowner with laundry folding, ironing and pressing.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
- Provided pet care services for clients when required, demonstrating compassion towards animals while adhering to specific owner instructions.
- Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
- Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.
- Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
- Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Supervised daily cleaning operations to ensure high standards of cleanliness and customer satisfaction.
- Trained and mentored new staff on efficient cleaning techniques and safety protocols.
- Implemented quality control measures, enhancing service consistency across teams.
- Developed schedules to optimize workforce productivity while meeting client demands.
- Coordinated supply inventory management, reducing waste through effective resource allocation.
- Led team meetings to address performance issues, fostering open communication among staff.
- Streamlined cleaning processes, resulting in improved turnaround times for service delivery.
- Evaluated employee performance regularly, providing constructive feedback for professional growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Delivery Driver
DoorDash
Mooresville, IN
11.2020 - Current
- Demonstrated patience and professionalism while delivering orders, ensuring positive customer interactions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Housekeeper
Comfort Inn & Suites
Avon, IN
06.2024 - 01.2025
- Coordinated with maintenance teams to address facility issues promptly, ensuring a safe living environment for residents.
- Developed inventory management system for cleaning supplies, reducing waste and ensuring adequate stock levels at all times.
- Assisted in organizing community events by preparing spaces, enhancing overall resident satisfaction and engagement.
- Fostered positive relationships with residents, addressing concerns promptly to promote a welcoming atmosphere within the facility.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
Correctional Officer
Marion County Jail
Indianapolis, IN
03.2020 - 10.2020
- Demonstrated resilience by maintaining job responsibilities despite health challenges during COVID-19
- Supervised inmate activities to maintain safety and order within facility.
- Conducted regular inspections of premises to identify security breaches or safety hazards.
- Implemented emergency response protocols during critical incidents to ensure inmate and staff safety.
- Managed inmate records and documentation to ensure compliance with legal regulations and facility standards.
- Coordinated with law enforcement agencies to facilitate inmate transfers and legal proceedings.
- Trained new correctional staff on procedures, policies, and safety protocols for optimal performance.
- Developed strategies for conflict resolution among inmates to enhance overall facility environment.
- Analyzed incident reports to identify patterns, recommending procedural adjustments for improved security measures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Conducted regular security checks to identify potential risks or violations.
- Implemented emergency response procedures during critical incidents, ensuring inmate and staff safety.
- Trained new correctional officers on policy adherence and operational protocols.
- Developed and enforced disciplinary measures to uphold facility regulations consistently.
- Collaborated with multidisciplinary teams to address inmate needs and rehabilitation efforts.
- Analyzed incident reports to identify trends and recommend process improvements for safety measures.
- Led training sessions focusing on conflict resolution techniques among staff members.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
Security Officer
WATCHMEN SECURITY
Indianapolis, IN
12.2019 - 03.2020
- Provided security for construction site of new Marion County jail and courthouse, ensuring site safety
- Monitored premises to ensure safety and security of personnel and property.
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Conducted routine patrols to identify and mitigate potential security risks.
- Implemented emergency response plans, ensuring swift action during critical situations.
- Trained new security personnel on protocols and operational procedures.
- Developed and maintained incident reports, documenting all security-related events accurately.
- Collaborated with management to enhance security measures based on reported vulnerabilities.
- Led team meetings to improve communication and address security concerns effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Correctional Officer I
IYC
Plainfield, IN
08.2019 - 01.2020
- Maintained safety and security by guarding assigned areas and monitoring inmate activity
Aircraft Detailer
ReadyJet, Inc
Indianapolis, IN
05.2018 - 07.2019
- Cleaned aircraft interiors and exteriors thoroughly to maintain safety and appearance standards
- Ensured aircraft surfaces met cleanliness and appearance standards through thorough detailing processes.
- Operated specialized cleaning equipment, enhancing efficiency in aircraft maintenance tasks.
- Collaborated with team members to maintain high-quality service levels during peak operations.
- Trained new staff on detailed cleaning techniques and safety protocols for effective workflow integration.
- Identified and resolved detailing issues, improving overall aircraft presentation and customer satisfaction.
- Streamlined detailing procedures, reducing turnaround time while maintaining quality control standards.
- Monitored inventory of cleaning supplies, ensuring availability for uninterrupted operations and service delivery.
- Implemented best practices in aircraft care, contributing to enhanced operational excellence within the team.
- Reduced downtime between flights by completing detailing tasks within strict time constraints.
- Upheld strict compliance with FAA regulations during all aspects of the detailing process, mitigating risks associated with non-compliance issues.
- Demonstrated strong attention to detail while working under tight deadlines, ensuring accurate completion of all assigned tasks.
- Consistently met or exceeded monthly performance targets set forth by management through dedication to excellence in job execution.
- Enhanced customer loyalty through excellent communication skills, providing friendly service and addressing any concerns promptly.
- Increased efficiency by developing and implementing streamlined procedures for aircraft detailing tasks.
- Contributed to company growth by consistently exceeding client expectations and receiving positive feedback from customers.
- Assisted in maintaining a clean and organized work environment, promoting safety and efficiency among the team.
- Enhanced aircraft appearance by thoroughly cleaning interior and exterior surfaces.
- Collaborated with team members, effectively delegating tasks to complete large-scale projects on schedule.
- Supported operational success by performing regular inspections of tools and equipment, ensuring proper maintenance and optimal performance.
- Prioritized environmental sustainability during the detailing process by utilizing eco-friendly cleaning products and minimizing waste.
Team lead, driver, charters, aircraft detailer
THE ALLEN GROUPE
08.2017 - 02.2018
- Led team operations and coordinated charters, ensuring timely and efficient service delivery
Housekeeper
Meadow Lakes Senior Living
Mooresville, IN
12.2016 - 09.2017
- Supervised cleaning operations to maintain high standards of hygiene and sanitation in resident areas.
- Trained new staff on effective cleaning techniques and safety protocols to enhance team performance.
- Conducted regular inspections to ensure compliance with cleanliness standards and identify areas for improvement.
- Implemented efficient cleaning schedules, optimizing workflow while minimizing disruption to residents' daily activities.
Material Handler
FedEx
01.2016 - 02.2017
- Handled and transported materials efficiently to support timely package delivery
- Sorted and organized incoming shipments for optimal workflow and accessibility.
- Operated powered equipment to transport packages efficiently within warehouse environment.
- Collaborated with team members to ensure timely processing of package deliveries.
- Maintained safety protocols during handling and transportation of packages.
- Inspected packages for quality assurance, reducing damage rates significantly.
- Assisted in training new hires on operational procedures and safety measures.
- Implemented process improvements that enhanced package sorting efficiency by streamlining workflows.
- Coordinated with management to address operational challenges and optimize performance metrics.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Education
High School Diploma -
Decatur Central High School
Indianapolis, IN06.2012
Skills
Housekeeping
Professional appearance
Ironing proficiency
Customer service
Polite communication
Home security awareness
Health and safety compliance
Bed making mastery
Laundry management
Guest greeting
Discretion and confidentiality
Waste disposal
Carpet cleaning
Window washing
Mopping and sweeping
Ceiling fan cleaning
Fire safety
Deep cleaning expertise
Vacuuming
Cleaning techniques
First aid training
Cleaning light fixtures
Interior window washing
Errand running
Cleaning methods
Furniture dusting
Party preparation
Closet detailing
Dusting
Commercial and residential cleaning
Safe cleaning with chemicals
Multitasking and prioritizing
Commercial cleaning
Personal Information
- Title: Bri
- Work Permit: Authorized to work in the US for any employer
Certification
- residential cleaning science to hospitality and environmental hygiene Training - 8
- Certified Cleaning Operations Manager and Field Supervisor, Wilson’s Got It Maid and Maid Perfect - 2 years
Timeline
Maid Supervisor
Maid Perfectly Cleaning
03.2026 - Current
Housekeeper
Comfort Inn & Suites
06.2024 - 01.2025
Delivery Driver
DoorDash
11.2020 - Current
Correctional Officer
Marion County Jail
03.2020 - 10.2020
Security Officer
WATCHMEN SECURITY
12.2019 - 03.2020
Correctional Officer I
IYC
08.2019 - 01.2020
Aircraft Detailer
ReadyJet, Inc
05.2018 - 07.2019
Team lead, driver, charters, aircraft detailer
THE ALLEN GROUPE
08.2017 - 02.2018
Housekeeper
Meadow Lakes Senior Living
12.2016 - 09.2017
Material Handler
FedEx
01.2016 - 02.2017
High School Diploma -
Decatur Central High School