Brionie McLaughlin
Haines City
Summary
Resourceful Travel Counselor known for high productivity and efficient task completion. Skilled in itinerary planning, destination knowledge, and customer service management. Excel in communication, problem-solving, and adaptability to ensure client satisfaction and repeat business. Committed to providing personalized travel experiences through effective listening and flexibility.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Travel Counselor
AMERICAN EXPRESS
05.2022 - Current
- Help Cardmembers plan and book travel arrangements and ensuring a positive travel experience
- Addressing Cardmembers inquires and concerns and finding solutions to travel related problems
- Provide excellent Customer service and Communication skills to Cardmembers
- Provide expert advice and recommendations on travel destinations
- Provided personalized travel recommendations to clients based on preferences and budgets.
- Resolved travel-related issues promptly, ensuring excellent customer satisfaction.
- Maintained up-to-date knowledge of travel destinations and industry trends.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Assisted travelers at airports by providing directions or arranging transport services.
Airport Operations Crew
JETBLUE AIRWAYS
JFK NY
05.2021 - 05.2025
- Provide exceptional customer service
- Conduct check-in process for customers via computer
- Verify customers' personal identification
- Tag, lift, and handle customer luggage
- Announce flight arrivals, departures, and pre-boarding information via the public address system
- Communicate with our customers to keep them constantly informed
- Offer ancillary products to our customers such as "priority security" and "even more space"
- Coordinate various duties with coworkers and other departments to ensure proper handling of customers
- Ensured compliance with safety regulations during aircraft operations.
- Coordinated passenger boarding and baggage handling processes efficiently.
Compliance Regulatory Team TWA
American Express
02.2023 - 01.2024
- Investigate Cardmembers claims recorded in Global Complaints on CLIC
- Communicate with Cardmembers to provide results and resolution
- Throughly document case to capture research, communication and decisions across multiple platforms
- Perform account adjustments to respond over billing issues and correct errors
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Barista
OTG Management
JFK, NY
04.2018 - 04.2021
- Welcomes customers by determining their coffee interests and needs.
- Take orders while paying attention to details
- Maintains safe and healthy work environment by following organization standards and sanitization regulations
- Contribute to a positive team environment
- Make and serve specialty coffee and tea beverages
- Communicate customer feedback to managers and recommend new menu item
Hairdresser
Hairdressing
Springfield Gardens, NY
06.2015 - 06.2020
- Keep work station clean and sanitize tools such as scissors and combs.
- Schedule client appointments.
- Bleach and dye using applicator or brush.
- Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soaps or other solutions.
- Develop new styles and techniques.
- Comb, brush and spray hair or wigs to set.
Onboarding Specialist
Goldman Sachs
New York, NY
07.2017 - 01.2018
- Responsible for creating human resources checklist for new hires ensuring all paperwork is filled out accurately
- Managed and distributed "Lessons Learned" documents for human resources to address team best practices
- Assisted Human Resources Manager in development project ensuring all operations runs smoothly during office transitions
- Created and managed contact list providing new hires on-boarding documentation
- Coordinated candidate interviews and communicated all correspondence throughout interview phase
- Ensured high-level customer service daily
Child Care Professional
Personal Child Care
Springfield Gardens, NY
06.2016 - 06.2017
- Babysat neighbor's child fulltime, and assisted with meeting homework deadlines
- Ensured a safe and clean environment by reading stories, preparing nutritious meals and organizing playground.
- Supervised hygiene by changing diapers and assisting in washing hands and bathing.
Education
Borough of Manhattan Community College (BMCC) - Business Management
Borough of Manhattan Community College (BMCC)
New York, New York 08.2017 - 12.2019
Year Up New York -
Year Up New York
New York, NY 09.2017 - 02.2018
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Outlook
- Sabre
- Customer support
- Payment processing
- Customer relationship management
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
- Adaptability
- Regulations and compliance
- Leisure travel
- Excellent customer service
- Reservations management
- Retail sales
- Problem solving
- Communication strategies
Volunteer Experience
- Red Cross Club Society, St. Catherine, Jamaica, 09/13, 09/14, Vice President, Organized and distributed boxes of food and clothing every other month to hospitals or homes for children who are ill, Volunteered to read stories to the children within homes providing exceptional customer service
- Teachers Assistant, St. Catherine, Jamaica, 11/12, 12/12, Assisted English Teacher in grading end of term exams., Input the students grade onto their files.
Honors And Awards
Winner of a Pageant based off Public Speaking, 02/17
Timeline
Compliance Regulatory Team TWA
American Express
02.2023 - 01.2024
Travel Counselor
AMERICAN EXPRESS
05.2022 - Current
Airport Operations Crew
JETBLUE AIRWAYS
05.2021 - 05.2025
Barista
OTG Management
04.2018 - 04.2021
Year Up New York -
Year Up New York
09.2017 - 02.2018
Borough of Manhattan Community College (BMCC) - Business Management
Borough of Manhattan Community College (BMCC)
08.2017 - 12.2019
Onboarding Specialist
Goldman Sachs
07.2017 - 01.2018
Child Care Professional
Personal Child Care
06.2016 - 06.2017
Hairdresser
Hairdressing
06.2015 - 06.2020