Brionna Fields
Dallas
Summary
Results-driven professional with strong work ethic and adaptability. Effective communicator with proven ability to learn quickly and contribute to team objectives. Demonstrates initiative and excels in independent roles while supporting organizational goals.
Overview
14
14
years of professional experience
Work History
Learning Ambassador
Amazon
Forney
04.2020 - Current
- Facilitated engaging training sessions for new employees, enhancing onboarding experience.
- Ensured training alignment with Amazon’s quality and performance expectations, fostering consistency.
- Provide on-the-job coaching so team members understand their roles and Amazon processes.
- Monitored training outcomes and identified skill gaps, supporting continuous improvement initiatives.
- Attended training sessions on eLearning tools and techniques.
Interim Process Assistant
Amazon
Forney
11.2025 - 01.2026
- Coordinated daily workflow to enhance package processing efficiency.
- Supported daily operations within department to streamline workflow.
- Allocate labor and assign tasks to associates
- Provided coverage for Area Managers during absences to maintain operational continuity.
- Maintained cleanliness and organization of the work area to ensure safety standards.
Field Technician FT
Spectrum-Time Warner Cable
05.2016 - 04.2019
- Managed on-site installation, repair, maintenance, and testing tasks, contributing to operational readiness.
- Diagnosed errors and technical problems, implementing solutions that minimized downtime.
- Delivered service and customer support during field visits or dispatch, ensuring client satisfaction.
- Operated vehicles safely during field operations, utilizing automation systems effectively.
- Followed company field procedures and protocols diligently during operations.
Seasonal/Customer Service Representative
TeleTech
Ennis
01.2015 - 03.2015
- Processed 35 inbound and outbound technical support calls daily, addressing customer needs efficiently.
- Assisted customers with resolving online billing and account issues through live chat and email support.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Maintained composure and patience while resolving difficult customer situations to ensure positive experiences.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Referred complex issues to upper management, preserving positive rapport with customers throughout the process.
- Built and maintained successful relationships with service providers, dealers and consumers.
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Dairy Department Manager (Promotion)
Wal-Mart
Lancaster
03.2013 - 11.2014
- Hired and trained 10 staff to enhance team capability.
- Initiated rollout of new enterprise software for sales reporting to streamline data management.
- Developed and rolled out new policies.
- Reordered inventory when it dropped below predetermined levels.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to ensure accurate pricing and effective display.
- Assigned employees to specific duties to best meet the needs of the store.
ISC-Overnight Inventory Control Specialist/Sales Associate
Wal-Mart
Tyler
11.2011 - 12.2012
- Oversaw warehousing and storage practices, ensuring organized and sanitary conditions.
- Organized stock rotation to minimize waste and maintain quality
- Removed pallets, freezer boxes, and damaged products from returning trailers to maintain inventory integrity.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
- Utilized forklift and hand truck to load flatbed for delivery, ensuring timely dispatch of goods.
Education
Associate of Applied Science - Network System Administration
ITT Technical Institute
DeSoto, TX12.2014
HS Diploma -
Cedar Hill High School
Cedar Hill, TX06.2010
Skills
- eLearning design
- Learning management systems
- Employee training
- Onboarding processes
- Training effectiveness
- Performance monitoring
- Workflow optimization
- Equipment maintenance
- Network troubleshooting
- Technical support
- Customer relationship management
- Problem solving
- Team building
- Prioritization
- Data collection
- Decision-making
- Call center experience
References
- BreAnna Dawkins, 972-816-4635
- Eric Henyson, 903-497-6031
- Brandon Cooper, 214-597-2494
Timeline
Interim Process Assistant
Amazon
11.2025 - 01.2026
Learning Ambassador
Amazon
04.2020 - Current
Field Technician FT
Spectrum-Time Warner Cable
05.2016 - 04.2019
Seasonal/Customer Service Representative
TeleTech
01.2015 - 03.2015
Dairy Department Manager (Promotion)
Wal-Mart
03.2013 - 11.2014
ISC-Overnight Inventory Control Specialist/Sales Associate
Wal-Mart
11.2011 - 12.2012
Associate of Applied Science - Network System Administration
ITT Technical Institute
HS Diploma -
Cedar Hill High School