Brionna Hall
Houston,TX
Summary
Customer-focused professional with experience in call center support and warehouse operations. Resolves issues efficiently, communicates clearly, and maintains accuracy in fast-paced environments. Contributes to team success by improving customer satisfaction, supporting daily operations, and following safety and compliance standards.
Overview
8
8
years of professional experience
Work History
Health Insurance Customer Service Representation
TTEC
Remote
09.2023 - Current
- Managed high-volume inbound and outbound calls
- Resolved billing and medication coverage issues while educating members on health insurance policies, payment processes, and plan benefits, including coverage for disabled and special needs services
- Resolved customer issues efficiently while maintaining professionalism and empathy
- Accurately documented calls and updated member information using strong data entry and typing skills while efficiently
- Maintained strict confidentiality of patient and company information in compliance with regulatory standards
Warehouse Forklift Operator
Home Depot Distribution Center
Houston, TX
08.2020 - 10.2023
- Operated multiple types of material handling power equipment, including EPJ (Electric Pallet Jack), sit-down forklift, and clamp truck
- Loaded and unloaded outbound and inbound freight accurately and in a timely manner
- Handled a variety of materials and packages while maintaining safety and efficiency standards
- Staged, sorted, and organized shipments to support smooth warehouse operations
- Worked collaboratively with team members to meet daily production and shipping goals
- Ensured proper handling and secure loading of goods to prevent damage during transport
- Assisted with inventory movement and warehouse logistics as needed
Warehouse Associate
HEB Warehouse
Houston, TX
03.2021 - 05.2022
- Operated electric pallet jack (EPJ) to efficiently pick and transport orders within a cold storage warehouse
- Order selected, loaded, and verified products for accuracy according to order specifications prior to shipment
- Demonstrated strong time management by consistently meeting productivity and shipping deadlines
- Maintained organization of staged orders to ensure smooth loading and distribution processes
- Followed strict safety protocols and proper equipment handling procedures in a refrigerated environment
Customer Service Associate
Walmart
Houston, TX
01.2018 - 09.2020
- Delivered excellent customer service by assisting with purchases, questions, and issue resolution
- Operated cash registers and supported self-checkout, ensuring accurate and efficient transactions
- Handled returns and customer concerns with professionalism and a positive attitudeStocked and organized merchandise while maintaining a clean, well-presented store
- Thrived in a fast-paced environment while supporting team operations
Education
Radiologic Technology
Lone Star College
Houston, TX04.2026
Skills
Customer Service & Call Center Support Problem Solving Communication Data Entry & Documentation Health Insurance Knowledge (Billing, Coverage, Benefits) HIPAA Compliance & Confidentiality Time Management & Multitasking Team Collaboration Microsoft Office & CRM Systems Warehouse Operations Forklift Operation (EPJ, Sit-down, Clamp) Inventory, Shipping & Receiving Safety Compliance Attention to Detail
Timeline
Health Insurance Customer Service Representation
TTEC
09.2023 - Current
Warehouse Associate
HEB Warehouse
03.2021 - 05.2022
Warehouse Forklift Operator
Home Depot Distribution Center
08.2020 - 10.2023
Customer Service Associate
Walmart
01.2018 - 09.2020
Radiologic Technology
Lone Star College