Brionna Malone
Mableton,GA
Summary
I am a result-driven Quality Assurance Specialist with a proven track record at GetInsured and Apple, enhancing team collaboration and implementing metrics-driven evaluations. Skilled in regulatory compliance and problem-solving, I successfully mitigated risks and streamlined documentation processes, ensuring adherence to industry standards while fostering a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist
GetInsured
Remote
06.2020 - 02.2025
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
Quality Assurance Specialist
Insight Global
Atlanta, GA
10.2018 - 04.2020
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Ensured compliance with industry quality standards by conducting thorough product testing and audits.
Quality Assurance Specialist
Apple
Remote
12.2016 - 03.2020
- Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
- Mitigated risks associated with product non-compliance, conducting rigorous quality control assessments.
- Enhanced efficiency of QA department, introducing metrics-driven performance evaluations.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
Education
Cyber Security
Cyber Security
RemoteCNA
Cumberland Medical Institute
Marietta, GA06.2014
Diploma
Paulding County High
Dallas, GA05.2012
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Team collaboration
- Data analysis
- Quality management systems
- Team leadership
- Documentation and reporting
- Risk management
- Internal audits
- Agile methodology
- Correction action planning
- Establishing and enforcing policy
- Quality system implementation
- Regulatory compliance
- Technical reporting
- Issue resolution
- Performance monitoring
- Verbal and written communication
- Audit reports
- Communication proficiency
- Collaboration skills
- Critical thinking
- Data entry
- Attentive and observant
- Attention to detail
- Regulatory submission support
- Adaptability and flexibility
- Word processing
- Production monitoring and assessment
- Quality issue identification
Timeline
Quality Assurance Specialist
GetInsured
06.2020 - 02.2025
Quality Assurance Specialist
Insight Global
10.2018 - 04.2020
Quality Assurance Specialist
Apple
12.2016 - 03.2020
Cyber Security
Cyber Security
CNA
Cumberland Medical Institute
Diploma
Paulding County High