BRIONNA MORROW
Fellers
Frisco,TX
7
years of professional experience
Results-driven operations professional with over 7 years of experience in order management, financial services, and mortgage operations. Expertise in resolving discrepancies, managing time-sensitive workflows, and coordinating transactions across systems and teams. Committed to accuracy, compliance, and efficient problem-solving.
Work History
Order Management Specialist
5 Months- Managed high-volume SmarterTrack ticket queue, validating requests and updating order information by researching customer and order records in NetSuite.
- Worked toward a productivity target of approximately 12 completed tickets per hour while maintaining accurate documentation and timely processing.
- Reviewed Excel order reports to identify backordered purchases and initiate follow-up actions based on purchase timeframes.
- Reviewed Excel order reports to identify backordered purchases and determine required follow-up based on purchase timeframes.
- Facilitated order communication and payment processing using Vonage, Paystand, and Outlook, ensuring timely cross-team follow-up.
Warehouse Shipping / Collateral Specialist
6 Months- Reconciled physical mortgage notes with electronic WLS records, ensuring compliance and accuracy in documentation.
- Logged and deposited mortgage notes in WLS, conducting end-of-day audits to confirm proper documentation recording.
- Reviewed closing-package documentation and state requirements to ensure compliance in collateral processing.
- Logged and deposited mortgage notes in WLS and completed end-of-day audits to ensure documents were properly recorded.
Support Advocate / Leader on Duty
3 Years 3 Months- Managed high-volume Salesforce case workload for billing, payment arrangements, disputes, and account-resolution requests, ensuring accurate documentation and timely resolutions.
- Led workflow support, handled escalations, monitored team performance, and assisted peers with complex cases.
- Handled up to 100 daily inbound and outbound interactions while supporting efficient case resolution and reducing repeat contacts.
- Facilitated up to 100 daily inbound and outbound interactions, driving efficient case resolution and minimizing repeat contacts through effective communication.
Closer / Funder
2 Years 7 Months- Reviewed loan files, closing disclosures, settlement statements, and funding conditions, ensuring accuracy of documentation and figures to facilitate smooth closing process.
- Reviewed loan files, closing disclosures, settlement statements, and funding conditions to confirm documentation and figures were accurate before closing.
- Coordinated with processors, closers, title partners, and internal teams to swiftly resolve title, escrow, payment, modification, and loan-processing issues, minimizing delays.
- Prioritized multiple time-sensitive files during high-volume periods, tracking post-closing documentation to ensure timely processing and compliance.
Education
Bachelor of Arts
Skills
Order Management
Operations Support
Order resolution
Workflow management
Salesforce
NetSuite
SmarterTrack
Vonage
Paystand
Microsoft Excel
Microsoft Outlook
Microsoft Office 365
Account reconciliation
WLS
DocMagic
Digital signing
Team Leadership
Microsoft Office 365
Timeline
Order Management Specialist
Fellers
02.2026 - 07.2026Read More
Warehouse Shipping / Collateral Specialist
Primis Bank
08.2025 - 02.2026Read More
Support Advocate / Leader on Duty
Genpact
02.2022 - 05.2025Read More
Closer / Funder
Ocwen Home Loans
06.2019 - 01.2022Read More
Texas Southern University
Bachelor of Arts
Read More