Experienced support professional with strong focus on team collaboration and achieving results. Adept at assisting with daily tasks, ensuring smooth operations, and adapting to changing needs. Skilled in communication, organization, and problem-solving. Valued for reliability, flexibility, and ability to contribute positively to team dynamics.
Hi, I’m
Brionne Courtney
Westlake,OH
Summary
Overview
2025
years of professional experience
1
Certification
Work History
Cleveland Clinic
Patient Aide
Job overview
- Helping patients with feeding, cleaning, restroom
- Vitals and charting in the computer
- Taking blood sugar
University Hospitals
PCNA
Job overview
- Patient observer & PCNA
Arden Courts of Parma
Caregiver
Job overview
- Caregiving, housekeeping, feeding, cleaning, etc
Discover Financial
Executive Response Representative
10.2023 - Current
Job overview
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Communicated with clients and customers to gather, provide and share updated information on products and services
- Generated reports detailing findings and recommendations
- Collected, arranged, and input information into database system
- Conducted regular reviews of operations and identified areas for improvement
- Gathered, organized and input information into digital database
- Educated staff on organizational mission and goals to help employees achieve success
Discover Financial
Customer Experience Evaluation Analyst
03.2023 - 10.2023
Job overview
- Educated staff on organizational mission and goals to help employees achieve success
- Collected, arranged, and input information into database system
- Evaluated customer needs and feedback to drive product and service improvements
- Generated reports detailing findings and recommendations
- Conducted regular reviews of operations and identified areas for improvement
Discover Financial
Lead Collection Specialist
06.2022 - 03.2023
Job overview
- Maintained high volume of calls and met demands of busy and productive group
- Identified and contacted customers with overdue accounts to address payment status
- Collected on delinquent accounts to reduce overdue balances
- Verified compliance with relevant laws, regulations and best practices related to customer account management
- Developed strong relationships with customers to foster timely payments and account resolution
Cardinal Health
Customer Service Representative
06.2021 - 03.2022
Job overview
- Advanced computer skills
- Helping customers order supplies over phone
- Desktop and monitor savvy
- Display customer service to older customers and younger customers with medical needs
- Medical experience
Education
Valley College - MartinsburgMartinsburg, WV
Associate of Arts from Business Administration
05-2025
University Overview
- Dean's List 2022-2023
- GPA: 4.0 GPA
Valley CollegeMartinsburg, WV
BBA from Business Administration
05-2025
University Overview
Mesa High SchoolMesa, AZ
High School Diploma
05.2016
University Overview
Skills
- Microsoft Office
- Excel
- Business Development
- Customer support
- Goal-oriented mindset
- Data entry proficiency
Certification
- Home Health Aide
- CPR/First Aid
- CNA
Accomplishments
Accomplishments
- Care Giver
- Cleaning Experience
- Nursing
- Senior Care
- Records Management
- Customer Relations
Discover-Excellence Award
Discover-Excellence Award
I won an excellence award in 2022 for being a positive individual with a focus on keeping high level statistics.
Timeline
Executive Response Representative
Discover Financial
10.2023 - Current
Customer Experience Evaluation Analyst
Discover Financial
03.2023 - 10.2023
Lead Collection Specialist
Discover Financial
06.2022 - 03.2023
Customer Service Representative
Cardinal Health
06.2021 - 03.2022
Mesa High School
High School Diploma
Patient Aide
Cleveland Clinic
PCNA
University Hospitals
Caregiver
Arden Courts of Parma
Valley College - Martinsburg
Associate of Arts from Business Administration
Valley College
BBA from Business Administration
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