Eluciana Smith
Mt.vernon,US
Summary
Experienced with patient care, ensuring comfort and support. Utilizes effective communication to enhance patient experiences. Knowledge of healthcare procedures and empathetic interactions.
Overview
4
4
years of professional experience
Work History
Patient Aide
Mt Vernon Countryside Manor
12.2024 - Current
- Achieved consistently positive patient feedback.
- Ensured supplies remained available as needed.
- Achieved consistently positive patient feedback.
- Served as a liaison between nurses, families, and patients.
- Streamlined patient-caregiver reporting procedures.
- Conducted regular patient rounds.
- Supported the care of bedridden patients.
Team Lead
Panara
05.2022 - 01.2025
- Managed shift in absence of a Manager.
- Supervised and motivated the team to create a positive working environment.
- Focused on customer service and resolved customer dissatisfaction.
- Opened and closed the establishment.
- Insured staff followed food safety and cleanliness guidelines.
- Handled an emergency in the absence of a manager.
- Facilitated smooth workflow transitions during peak times.
- Maintained quality standards.
- Mediated team conflicts.
- Oversaw the banking needs on my shift.
- Streamlined team operations.
- Trained new employees.
Dining Room Hostess
Panara
09.2021 - 05.2022
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Managed customers orders and drinks
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Ensured the dining room was clean, including sanatizing tables, busing dishes, making sure floor debris-free, and checked to make sure bathrooms clean and stocked.
- Made sure drink bubblers were full, and coffee was freshly brewed throughout the shift.
- Assisted customers in refills and question.
- Displayed new fresh bakery pulled out of the oven at the counter.
- Instrumental in following best practices checklist opening and closing.
Education
High School -
Mt. Vernon Township High School
Mount Vernon, IL01.2023
Skills
- Great Verbal and written communication
- Strong attention to detail, such as record keeping
- Career-driven and hard-working
- Punctual, excellent attendance
- Fast Learner
- Motivated
- Great Customer Service Skills
- Strong Money Management skills
- Documentation proficiency
- Proficient typist
Accomplishments
- Award nominee Employee of the month
- Focused on business management in high school
- Recognized honor roll student at Mt. Vernon Township High School
Timeline
Patient Aide
Mt Vernon Countryside Manor
12.2024 - Current
Team Lead
Panara
05.2022 - 01.2025
Dining Room Hostess
Panara
09.2021 - 05.2022
High School -
Mt. Vernon Township High School