ELUCIANA SMITH

• Expedited response times during emergencies, alerting appropriate personnel immediately upon identification of critical situations.
• Eased anxiety among new patients by conducting informative orientation sessions about residential living policies and procedures.
• Served as a liaison between nurses, families, and patients.
• Conducted regular patient rounds.
• Supported the care of bedridden patients.
• Consoled and care for patients during the death process.
• Monitored resident condition changes and promptly reported concerns to nursing staff
• Ensured patients' comfort
• Maintained inventory levels of medical supplies.
• Followed HIPA laws and regulations to protect patients' privacy.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted with bathing, dressing, grooming, and toileting while maintaining infection-control standards

• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
• Managed customers orders and drinks
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Completed daily side work and opening and closing duties.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Ensured the dining room was clean, including sanitizing tables, busing dishes, making sure floor debris-free, and checked to make sure bathrooms clean and stocked.
• Made sure drink bubblers were full, and coffee was freshly brewed throughout the shift.
• Assisted customers in refills and question.
• Displayed new fresh bakery pulled out of the oven at the counter.
• Instrumental in following best practices checklist opening and closing.

• in Managed shift in the absence of a Manager.
• Responded to emergencies by quickly assessing situations and implementing effective solutions.
• Supervised and motivated team, fostering positive working environment and enhancing team morale.
• Focused on great customer service and resolved customer dissatisfaction.
• Opened and closed the establishment.
• Insured staff followed food safety and cleanliness guidelines.
• Facilitated smooth workflow transitions during peak times, ensuring efficient service delivery.
• Maintained quality standards.
• Mediated team conflicts.
• Oversaw the banking needs of the shift,
• Streamlined team operations, improving overall effectiveness and coordination.
• Trained new employees.
• Led daily shift operations, aligning service, quality, and cleanliness standards.
• Trained associates on POS procedures, food safety, and guest service expectations.
• Resolved guest concerns promptly, preserving positive dining experience and team efficiency.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Trained new hires on POS procedures, cash handling, and product knowledge.
• Communicated with management to address staffing needs, workflow issues, and daily priorities.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

Expected

• Honor Roll 2026