Aja Smith
Atlanta,GA
Summary
Highly motivated in Customer Service specialist with a track record of exceeding performance goals and driving customer satisfaction. Proficient in using CRM systems, analyzing customer feedback, and implementing process improvements. Passionate about creating a positive customer service experience and contributing to the overall success of the organization.
Overview
11
11
years of professional experience
Work History
Senior Patient Care Coordinator
Verdia Inc
Villa Rica, GA
10.2021 - 01.2024
- Communicate with social worker / nurses as necessary to ensure all standing orders are active.
- Creating an excel spreadsheet to place accurate information for members that attended treatment at the facility.
- Scheduling appointments and / or transportation for members who receive Georgia Medicaid services.
- Maintained confidentiality of patient data and condition to safeguard health information.
Remote Customer Service Representative Team Lead
Southern Company Gas
Atlanta, GA
05.2014 - 09.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Handled day-to-day customer contact via phones, faxes, and emails.
Remote Customer Service Representative
Apple
09.2012 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Played an integral role in supporting the launch of new products or services by quickly learning and adapting to new information.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05.2012
Skills
- Proficient typing and transcription
- Computer and software knowledge
- Organizational and time management abilities
- Excellent oral and written communication skills
- Customer Service Driven
- Accuracy and attention to details
- Training and mentoring
- Multitasking ability
- HIPAA Compliance
- Database coordination
Certifications
- Certified Customer Service Professional (CCSP)
Timeline
Senior Patient Care Coordinator
Verdia Inc
10.2021 - 01.2024
Remote Customer Service Representative Team Lead
Southern Company Gas
05.2014 - 09.2021
Remote Customer Service Representative
Apple
09.2012 - 05.2014
High School Diploma -
Mundy's Mill High School