Kimone Francis
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Senior Patient Care Coordinator
Weill Cornell Medicine
07.2023 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Access Service Representative- Radiology
New York Presbyterian Brooklyn Methodist
05.2022 - 03.2023
- Collect information such as patient details, medical history, billing, and insurance information, etc
- Prepare patient admission and discharge documentation
- Enter information into databases and maintain accurate records
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Perform general administrative tasks
- Trained new staff on hospital processes and procedures.
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Verified patient insurance eligibility and entered patient information into the system.
Registrar Receptionist
New York Presbyterian Medical Group/ Multi Specialty
06.2018 - 05.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Retrieved medical data for physicians and patients.
- Schedules any necessary appointment after completion of patient visits
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Assist other Medical Receptionists and Medical Secretaries as needed.
Central Transporter
New York Presbyterian Hospital of Queens
01.2012 - 06.2018
- Transport patients inside and outside of the facility to designated areas in a punctual and timely manner
- Lift patients in and out of bed, chairs, taxis, and ambulances to move them to and from treatment areas and procedure rooms
- Transport medical equipment, supplies, and laboratory specimens to designated treatment, diagnostic, and patient care areas
- Move deceased patients and their belongings to the mortuary.
- Responded to emergency situations to help with lifting and transporting patients.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Education
Medical Assistant Certificate -
Allen School, INC.
Brooklyn, NY06.2010
High School Diploma -
Medgar Evers High School
01.2008
Skills
- Epic expert
- Great communication skills, energetic, positive, and self-motivated
- Proficient in Office Administrative Work
- High Profile Customer Service
- Multitasking Ability
- Microsoft Office Suite: Word, PowerPoint, Excel, and Outlook
- Appointment Scheduling
- Payment Collection
- Organizational Skills
- Scheduling
- Insurance Verification
- Proficient in Athena software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Patient Care Coordinator
Weill Cornell Medicine
07.2023 - Current
Access Service Representative- Radiology
New York Presbyterian Brooklyn Methodist
05.2022 - 03.2023
Registrar Receptionist
New York Presbyterian Medical Group/ Multi Specialty
06.2018 - 05.2022
Central Transporter
New York Presbyterian Hospital of Queens
01.2012 - 06.2018
Medical Assistant Certificate -
Allen School, INC.
High School Diploma -
Medgar Evers High School
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