Nicholas Hellman
Mt. Vernon,NY
Summary
Dynamic and results-oriented Parts Specialist with a proven track record at Next Generation Diesel Solutions, excelling in customer service and parts identification. Leveraged expertise in order fulfillment and problem-solving to enhance operational efficiency and customer satisfaction. Skilled in team collaboration and effective communication, consistently exceeding performance goals.
Overview
10
10
years of professional experience
Work History
Parts Specialist
Next Generation Diesel Solutions
08.2015 - Current
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers in finding appropriate parts promptly.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Tracked parts use and charged items to customer accounts for billing.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Waiter/Dishwasher
Nessa
09.2014 - 08.2015
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
GED -
Port Chester High School
Port Chester, NY06-1999
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Sales support
- Lean manufacturing principles
- Warranty administration
- Cost reduction strategies
- Stock control
- Parts documentation
- Parts identification
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Email communication
- Clean driving record
- Coordinating paperwork
- Supply orders
- Improving customer satisfaction
- Forklift operation
- Team collaboration
- Suggestive selling
- Social media marketing
- Goal setting
- Delivery coordination
- Returns management
- Parts department organization
- Reviewing deliveries
- Active listening
- Payment processing
- Product research
- Price negotiation
- Product recommendations
- Product and service sales
- Complaint handling
- Team building
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Organizational skills
- Deal closing
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer interaction
- Relationship building
- Safety procedures
- Task prioritization
Timeline
Parts Specialist
Next Generation Diesel Solutions
08.2015 - Current
Waiter/Dishwasher
Nessa
09.2014 - 08.2015
GED -
Port Chester High School
Similar Profiles
JONATHAN MUHLBACHJONATHAN MUHLBACH
Mechanic at AUTOMOTIVE DIESEL SOLUTIONSMechanic at AUTOMOTIVE DIESEL SOLUTIONS
Maryam AlosaylanMaryam Alosaylan
Junior Accountant at Next Generation SolutionsJunior Accountant at Next Generation Solutions
Cejay MiddletonCejay Middleton
Diesel Mechanic at Street Diesel SolutionsDiesel Mechanic at Street Diesel Solutions
Makenson DantesMakenson Dantes
Home Health Aide at Always CompassionateHome Health Aide at Always Compassionate
Kelley ThompsonKelley Thompson
Principal & Payroll Secretary at PS 41/Department of EducationPrincipal & Payroll Secretary at PS 41/Department of Education