Brisa Boyd
Greeley,CO
Summary
Versatile professional with 10+ years experience in customer service. Skilled at medical billing, restaurant service and cleanliness, and patient or customer satisfaction. Proven ability to always deliver exceptional care and stay organized and detail-oriented. Highly adaptable and always ensuring high standards with the task at hand.
Overview
5
5
years of professional experience
Work History
Scheduling Manager
Rocky Mountain Smiles
Loveland, CO
05.2026 - Current
- Greeting patients as they walk in making them feel welcome
- Guide patients through the intake process, such as medical or insurance forms
- Coordinate daily scheduling to optimize patient flow
- Resolve patient concerns regarding appointments, or cost, enhancing overall customer satisfaction
- Communication with insurance regarding patient benefits
Medical Biller
Concentra
Broomfield, CO
09.2022 - 05.2026
- Review and verify claims accurately to ensure timely submission
- Investigate and resolve unpaid or denied claims
- Coordinate with providers, adjusters, and employers on workers compensation claims
- Manage 50 accounts a day maintaining efficiency
- Post payments and adjustments
- HIPAA regulation compliance and state-specific guidelines
- Managed 50 accounts daily, ensuring timely and accurate billing processes
- HIPAA regulation compliance and state-specific guidelines
Restaurant Server
Hooters
Loveland, CO
09.2021 - 04.2022
- Upheld company image and appearance standards to enhance guest perceptions
- Demonstrated strong knowledge of menu items and promotions
- Took orders and handled transactions accurately
- Anticipated guests needs and delivered personalized and attentive service
- Anticipated guests' needs and delivered personalized and attentive service
- Communicated effectively with servers, kitchen, and FOH to ensure a smooth workflow
- Handled high-pressure situations calmly to ensure positive guest experiences
Education
High School Diploma -
Northridge High School
7001 Grizzly Dr Greeley, CO 80634Skills
- Scheduling optimization
- Customer relations
- Service prioritization
- Critical thinking
- Phone etiquette
- Conflict resolution
- Schedule management
- Patient outreach
- Marketing
- Patient interaction
- Collaborative
- Tableside etiquette
Timeline
Scheduling Manager
Rocky Mountain Smiles
05.2026 - Current
Medical Biller
Concentra
09.2022 - 05.2026
Restaurant Server
Hooters
09.2021 - 04.2022
High School Diploma -
Northridge High School