Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRISA CANTU

Rosenberg,USA

Summary

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

8
8
years of professional experience

Work History

Patient Access Rep III- Referral Coordinator

Memorial Hermann
10.2024 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

Patient Access Representative III

Memorial Hermann Sports Medicine and Rehabilitation
01.2022 - 10.2024
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined operations
  • Implemented documentation protocols to safeguard confidentiality of patient records.

Customer Service Team Lead

H-E-B Grocery
10.2017 - 01.2022
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Associate of Arts - Multidisciplinary Studies

Houston Community College
12.2019

Skills

  • Detail Oriented
  • Adaptable
  • Verbal and Written communication
  • Conflict resolution
  • Skilled in Microsoft Office
  • Data Entry
  • Multitasking
  • EMR
  • Medical terminology
  • Team collaboration

Timeline

Patient Access Rep III- Referral Coordinator

Memorial Hermann
10.2024 - Current

Patient Access Representative III

Memorial Hermann Sports Medicine and Rehabilitation
01.2022 - 10.2024

Customer Service Team Lead

H-E-B Grocery
10.2017 - 01.2022

Associate of Arts - Multidisciplinary Studies

Houston Community College

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BRISA CANTU