Brisa Cobos
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Spay Neuter Network
01.2017 - Current
- Spay Neuter Network(High-volume, high-quality spay/neuter and wellness) Clinic
- Maintaining the flow of patients through the clinic and maintaining communication with the veterinary team
- Reponsible for appointment scheduling
- Invoicing wellness (vaccines,testing,Rx prescriptions)
- Billing high-volume spay/neuter surgery's
- Reminders
- Reviewing post opt instructions with clients at intake and discharge
- Running bank reports,error reports,filing,printing estimates for next day,counting register(closing)
- Maintaining lobby clean
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical receptionist/tech
Animal Medical Clinic
01.2012 - 01.2017
- Operate telephone switchboard to answer, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or the public
- File and maintain records
- Receive payment and record receipts for services
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Delivery Driver
McShan Florist,Inc
01.2011 - 01.2012
- Obeyed traffic laws and follow established traffic and transportation procedures
- Turned in receipts and money received from deliveries
- Read maps and follow written or verbal geographic directions
- Verified the contents of inventory loads against shipping papers
- Loaded and unloaded trucks, vans, or automobiles
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Inspected and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Presented bills and receipts and collect payments for goods delivered or loaded.
Cashier/ Inventory Control
Valero Gas Station
01.2008 - 01.2010
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greeted customers entering establishments
- Process merchandise returns and exchanges
- Stock shelves, and mark prices on shelves and items.
Education
HS -
Skyline High School
Dallas, TXSkills
- Multi-Line Telephone Operation
- Reading Comprehension
- POS Systems Expertise
- Credit Card Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spay Neuter Network
01.2017 - Current
Medical receptionist/tech
Animal Medical Clinic
01.2012 - 01.2017
Delivery Driver
McShan Florist,Inc
01.2011 - 01.2012
Cashier/ Inventory Control
Valero Gas Station
01.2008 - 01.2010
HS -
Skyline High School
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