Brisa Jimenez
Gila Health Resouces
CLIFTON,AZ
17
years of professional experience
Dynamic scheduling coordinator with a strong work ethic and exceptional attention to detail, previously at Gila Health Resources. Proven track record in optimizing appointment workflows and enhancing patient satisfaction. Skilled in Microsoft Office Suite and effective communication, consistently meeting deadlines and improving operational efficiency through proactive problem-solving.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Work History
OTPE Scheduler / Coordinator
3 Years 3 Months- Coordinated patient and provider scheduling to ensure timely appointments and efficient clinic operations.
- Coordinated calendar changes, cancellations, and rescheduling requests to support accurate scheduling and appointment recordkeeping.
- Communicated with patients, staff, and providers to confirm availability and reduce scheduling conflicts.
- Updated scheduling systems with current visit details, provider assignments, and appointment changes.
- Reviewed daily schedules to identify gaps, prioritize urgent requests, and balance workload.
- Supported front office workflows by routing scheduling questions and resolving basic appointment issues.
- Ensured accurate documentation of referrals, follow-up visits, and recurring appointments in scheduling records.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Achieved significant improvements in project delivery times through meticulous planning and proactive issue resolution.
- Negotiated with suppliers and contractors to secure optimal timelines, contributing to project success.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Tracked pending tasks, followed up on requests, and ensured timely completion of assignments.
Front Desk Receptionist
1 Year 9 Months- Greeted visitors and directed patients to appropriate departments with professionalism and accuracy.
- Answered multi-line calls, routed messages, and relayed information promptly to clinical staff.
- Scheduled appointments, confirmed visit details, and maintained organized front desk calendars.
- Verified patient information, updated records, and supported accurate intake documentation.
- Processed check-ins, collected forms, and ensured smooth patient flow at reception.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Wildkitten Den Daycare Aide
1 Year 8 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored children during classroom playground and meal activities to maintain safe, orderly environment.
- Assisted teacher with daily routines, instructional support, and age-appropriate developmental activities.
- Monitored student behavior and redirected children using positive guidance and consistent expectations.
- Prepared classroom materials, learning centers, and cleanup tasks to support efficient daily operations.
- Supported arrival, dismissal, and transitions, ensuring children moved safely between activities.
- Reinforced hygiene, handwashing, and meal procedures to promote healthy habits and compliance.
- Communicated clearly with teachers and caregivers to support child needs and classroom coordination.
- Assisted in maintaining a clean and safe environment for children, promoting optimal well-being and health standards.
- Collaborated with fellow daycare aides to develop engaging lesson plans tailored to the interests of the children.
- Taught children importance of patience and understanding.
- Led age-appropriate activities incorporating music, movement and stories for groups of Number children ages Number to Number.
- Assisted with naptime routines, providing a calm atmosphere conducive to restful sleep for all children in care.
- Supported children''s transition between various activities throughout the day, minimizing disruptions and maintaining structure.
- Provided individualized attention to each child, ensuring their emotional and social needs were met.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Restocked supplies and personal hygiene products for use by students.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
Clerk II
8 Years 11 Months- Managed front-desk reception, routed calls, and supported public inquiries with accurate information.
- Processed confidential records, filed documents, and maintained organized health department archives.
- Entered data into tracking systems, verifying completeness and correcting discrepancies promptly.
- Scheduled appointments, coordinated calendars, and confirmed patient and staff availability.
- Prepared correspondence, forms, and reports for internal and external distribution.
- Trained new clerical staff on office procedures, records handling, and customer service standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Assisted in budget preparation to ensure financial efficiency within department.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma
Skills
Computer skills
Attention to detail
Data entry
Strong work ethic
Customer service
Critical thinking
Teamwork and collaboration
Effective multitasking
Schedule coordination
Telephone etiquette
Medical terminology
Call management
Microsoft Office Suite
Key relationship development
Documentation proficiency
Recordkeeping expertise
Invoice submission
Calendar management
Call schedule distribution
Account management
Recordkeeping proficiency
Meeting scheduling
Deadline tracking
Cross-functional coordination
Excellent communication
Strong problem solver
Documentation and recordkeeping
Professional and mature
Administrative support
Spreadsheet management
Excel spreadsheets
Administrative background
Filing and data archiving
Support services
Bookkeeping
Multitasking Abilities
Time management
Reliability
Patient scheduling
Accounts receivable experience
Payment tracking
Deadline oriented
Invoice processing
Dispute resolution
Financial recordkeeping
HIPAA compliance
Customer service support
Active listening
Effective communication
Tracking spreadsheets
Timeline
OTPE Scheduler / Coordinator
Gila Health Resouces
07.2023 - CurrentRead More
Front Desk Receptionist
Gila Health Resouces
10.2021 - 07.2023Read More
Wildkitten Den Daycare Aide
Morenci Unifed School District
01.2020 - 09.2021Read More
Clerk II
Greenlee County Health Department
01.2010 - 12.2018Read More
Clifton High School
High School Diploma
Read More