Briana Perrotte
Palm Harbor,USA
Summary
Accomplished customer service representative with 10 plus years of experience in a large-scale dental, restaurant chain and supermarket industry. Quickly advanced to lead customer service representative at my current job and recognized as lead sales Dental Implant representative in my 1st year of employment. Looking to advance my career in Sales/Management primarily in the Dental Implant services. IPC-610 certified cable assembler for light manufacturing. Graduated with a Bachelors degree in Business management from St. Petersburg’s College, May 2014
Overview
13
13
years of professional experience
1
1
Certification
Work History
Master Scheduler/Dental Customer Service Patient Coordinator
Lux Dental and Spa
Palm Harbor, FL
09.2024 - Current
- Coordinated scheduling for 30 new patients weekly, optimizing dental implant processes and probability of a successful sale..
- Managed daily and weekly appointment schedules, adjusting for unexpected changes and cancellations.
- Collaborated with dental practices to streamline patient scheduling across multiple locations.
- Participated in workforce planning meetings to enhance management strategies and operational efficiency.
- Maintained confidentiality of sensitive patient information during scheduling tasks.
- Utilized Weave communication platform to align appointments with practitioners' needs.
- Implemented suggested treatment plans for new patients, ensuring clarity and understanding.
- Coordinated appointments and resource allocation for multiple practitioners.
- Employed strong organizational skills to create a seamless patient experience.
Assembly Technician
35 Technologies Inc
Largo, FL
01.2021 - 09.2023
- Light Manufacturing Mechanical and Cable Assembler
- Build to print manufacturing for the Department of Defense
- Responsible for crimping, braid & wire trim, mechanical and cable harness assembler.
- Teammate with co-workers for implementing best practices an achieving best value and reduction in hours per unit (HPU’s)
- Excellent working relationship co-workers and management team
- IPC-610 Certified – Cable and Wire Harnesses
Cashier and Customer Service Representative
Publix’s
01.2020 - 01.2021
- Responsible for the balancing of cash/credit transaction at the close of each shift
- Team lead with co-workers for implementing best practices an achieving store cost reduction savings
- Responsible for ensuring customer service experience meets customers’ expectations
- Excellent working relationship with my management team
Head Cashier
Sprouts Farmers Market
Palm Harbor, FL
08.2018 - 12.2020
- Cashier and Customer Service Representative
- Responsible to prepare co-worker assignments, employee breaks and cash handling audits at the end of their shifts
- Responsible for my own balancing of cash/credit transaction at the close of each shift
- Team lead with co-workers for implementing best practices an achieving store cost reduction savings
- Responsible for customer returns, complaints and satisfaction by issuing store gift cards at my discretion
- Responsible for ensuring customer service experience meets customers’ expectations
Server
Palm Harbor Carrabba’s Italian grill
01.2013 - 12.2016
- Very knowledgeable about the restaurant’s menu and food served
- Responsible for accurately taking orders and assuring customer satisfaction
- Responsible for my own balancing of cash/credit transaction at the close of each shift
- Worked multiple jobs both as server/ bartender that allowed me opportunities to advance my career
- Master the art of upselling daily food and drink special
- Acquired efficient team collaboration skills to assure all customers received consistent service
- Team lead with co-workers for implementing best practices an achieving store cost reduction savings
Server
BB Kings
West Palm Beach, FL
06.2012 - 03.2013
- Responsible for accurately taking orders and assuring customer satisfaction
- Responsible for my own balancing of cash/credit transaction at the close of each shift
- Master the art of upselling daily food and drink special
- Acquired efficient team collaboration skills to assure all customers received consistent service
- Team lead with co-workers for implementing best practices an achieving store cost reduction savings
Education
Bachelor's degree - Business
St. Petersburg College
01-2014
Associate of Arts -
Associates Degree
St. Petersburg, FL01-2011
High School -
Palm Harbor University High School
01.2009
Skills
- Dental office experience (1 year)
- Inside Sales
- Medical terminology
- Scheduling software
- Excellent verbal and written communication (2 Years)
- New product launching
- Cost estimation
- Microsoft Office
- Manage Schedules
- Data gathering and documentation
- Cash register
- Telemarketing
- Fine dining experience
- Serving Experience
- Hospitality
- Marketing
- Dental office experience (1 year)
- Cash handling
- Data entry
- Basic math
- Phone etiquette (10 years)
- Host/hostess experience
- Customer service (10 years)
- Quality Assurance
- Salesforce
- Microsoft Excel
- Communication skills (10 years)
- Computer networking
- Quality Control
- Scheduling software
- Upselling
- POS
- DoD experience
- Upselling (10 years)
- Computer skills
- Cocktail experience
- Management (2 years)
- Manufacturing
- Restaurant experience
- Math
- English
- Pricing
Certification
- Food Handler Certification Present
- Driver's License September 2021 to September 2029
- CPR Certification May 2025 to May 2026
- CPR Certification
- BLS Certification
References
- Eva, Morales, Dr., 860-515-1481
- Jaqueline, Torres, 347-419-0053
Timeline
Master Scheduler/Dental Customer Service Patient Coordinator
Lux Dental and Spa
09.2024 - Current
Assembly Technician
35 Technologies Inc
01.2021 - 09.2023
Cashier and Customer Service Representative
Publix’s
01.2020 - 01.2021
Head Cashier
Sprouts Farmers Market
08.2018 - 12.2020
Server
Palm Harbor Carrabba’s Italian grill
01.2013 - 12.2016
Server
BB Kings
06.2012 - 03.2013
Bachelor's degree - Business
St. Petersburg College
Associate of Arts -
Associates Degree
High School -
Palm Harbor University High School