Kanita Lewis
New Orleans,LA
Summary
Seasoned professional with 10 years of experience in customer service and administrative roles, adept in call center operations and insurance coordination. Skilled in patient support, adept at explaining complex information, and proficient in EPAY systems. Seeking to leverage expertise as a Remote Customer Service Representative.
Overview
12
12
years of professional experience
Work History
Patient Support Specialist
HCA Healthcare Remote
03.2022 - 06.2024
- Managed a high-volume call center, providing comprehensive customer service, including proficient handling of billing inquiries and payment processing through EPAY systems and the Physician Payment Portal
- Coordinated with insurance companies to submit claims and conducted meticulous verification of insurance coverage, ensuring accuracy and compliance prior to claims submission
- Assisted patients in interpreting and understanding their Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs), facilitating effective communication and resolution of billing issues.
In-Home Caretaker
Private Home & Personal Care
02.2022 - 12.2022
- Provided comprehensive post-operative care, including assistance with feeding, bathing, and medication management, ensuring adherence to prescribed healthcare regimens
- Facilitated patient mobility and recovery by supporting daily physical therapy exercises and aiding with ambulation
- Coordinated scheduling and transportation to medical appointments, maintaining punctuality and continuous care.
Customer Service Representative/Administrative Assistant
Express Employment Professionals
05.2019 - 03.2022
- Manage front desk operations, fielding a high volume of calls with a focus on providing exceptional customer service and accurate information dissemination
- Execute data entry tasks and support advertising initiatives, ensuring meticulous attention to detail and effective communication.
Patient Service Representative
DePaul Community Health Center
10.2021 - 02.2022
- Managed multi-line phone system to coordinate appointment scheduling and conducted insurance verification processes to ensure coverage accuracy
- Communicated effectively with patients, providing clear explanations of treatment plans and addressing inquiries to enhance understanding and satisfaction
- Handled financial transactions by collecting patient payments and maintaining accurate billing records.
Insurance Coordinator
Bayou Braces and Dentistry
07.2020 - 10.2021
- Managed patient insurance verification processes, ensuring accurate communication of deductible and co-payment requirements
- Maintained administrative duties including document scanning, filing, photocopying, and proficient handling of inbound and outbound calls
- Adapted to remote work conditions during critical periods, successfully coordinating with insurance companies and patients to reschedule and confirm appointments.
Administrative/Property Management
HRI Development LLC
04.2018 - 07.2021
- Managed communication efficiently by answering calls, recording messages, and coordinating appointment schedules
- Facilitated property operations by generating and distributing work orders as required
- Enhanced resident satisfaction by promptly addressing and resolving complaints.
Patient Access Representative
Children's Hospital
11.2012 - 09.2018
- Managed patient registration and check-in processes, ensuring accuracy in insurance verification and documentation
- Facilitated smooth front-office operations by proficiently answering calls and scheduling appointments
- Handled financial transactions by collecting co-pays and responsibly balancing the cash drawer daily.
Education
High School Diploma -
Sarah T. Reed
05.1994
Skills
- Dental Office Experience (1 Year)
- Dentrix (1 Year)
- Insurance Verification (10 Years)
- Dental Receptionist (1 Year)
- Medical Billing
- Medical Scheduling (10 Years)
- Phone Etiquette (10 Years)
- Hipaa
- EMR Systems
- Data Entry
- Customer Service
- Typing
- Medical Records
- English
- Medical Office Experience
- Computer Skills
- QuickBooks
- Microsoft Powerpoint
- Office Experience
- Chairside Assisting
- Dental Assisting
- Front Desk
- Billing and Claims (2 Years)
- Balance Adjustments (2 Years)
- Medical Terminology
- Organizational Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programs401k matchCareer advancementQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Patient Support Specialist
HCA Healthcare Remote
03.2022 - 06.2024
In-Home Caretaker
Private Home & Personal Care
02.2022 - 12.2022
Patient Service Representative
DePaul Community Health Center
10.2021 - 02.2022
Insurance Coordinator
Bayou Braces and Dentistry
07.2020 - 10.2021
Customer Service Representative/Administrative Assistant
Express Employment Professionals
05.2019 - 03.2022
Administrative/Property Management
HRI Development LLC
04.2018 - 07.2021
Patient Access Representative
Children's Hospital
11.2012 - 09.2018
High School Diploma -
Sarah T. Reed
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