BRISA RODRIGUEZ
Rialto
Summary
I'm ready to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I can contribute to team success through my hard work and my excellent organizational skills. I'm motivated to learn, grow, and excel in what I do. I'm excited to apply my skills to a long-term position with room for advancement, as well as to gain new skills. I'm a responsible and dependable candidate who's successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
The Peggs Company
Riverside
08.2024 - Current
- Processed orders, payments, and account updates accurately while maintaining attention to detail
- Provided high-quality customer support via phone, email, and in-person interactions, ensuring a positive customer experience
- Maintained and updated customer records in company systems to ensure accurate documentation.
- Collaborated with team members and supervisors to improve service processes and customer satisfaction
- Handled customer inquiries, concerns, and complaints with professionalism and empathy, resolving issues efficiently
- Demonstrated strong communication, problem-solving, and time-management skills in a fast-paced environment
Office Administrative Assistant
PACIFIC STAINLESS
Colton
10.2023 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs
- Greeted incoming visitors and customers professionally and provide friendly knowledgeable assistance
- Handled complaints and questions, and re-directed calls to other team members
- Tracked project costs and expenses to monitor progress of each awarded job
- Prepared bids and proposals to submit to clients.
- Utilized Microsoft Excel, Quickbooks and oracle sortware to manage invoices and payments.
- Organized and maintained files, documents, and office supplies for efficient operations.
Self Employed
Lash Technician
Rialto
03.2021 - 08.2024
- Kept workspace clean, organized and well-stocked for upcoming appointments
- Followed strict safety standards to protect clients from injury or infection
- Consulted with clients to understand desired look and discuss available lash options
- Encouraged repeat business based on quality of service and strength of client relationships
- Answered phone calls and emails to schedule client appointments
- Developed loyal following of clients by providing high-quality services.
Stow Associate
KOHL'S WAREHOUSE
San Bernardino
01.2020 - 08.2021
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Assisted in receiving, stocking and distribution of merchandise
- Maintained clean, orderly work environment free of hazards
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates
- Worked fast to meet assigned daily picking quotas.
Bookkeepers Assistant
STATER BROS. MARKETS
US
07.2018 - 12.2020
- Created invoices after receiving billing information and kept track of payment progress
- Used computer software to track business revenue and costs, meticulously reconciling accounts to ensure high accuracy
- Entered all deposits into the system, reconciled monthly bank accounts, and kept track of all expenditures
- Answered multi-line phones, routed calls and messages, and greeted visitors as part of my general duties.
Education
High School -
Colton High School
Colton, CA 01.2015 - 01.2018
Skills
- Customer Service & Support
- Phone & Email Communication
- Conflict Resolution
- Data Entry & Documentation
- Time Management
- Attention to Detail
- Team Collaboration
- Order fulfillment
- Microsoft Word / Excel / Outlook
- Sage 300
- QuickBooks
Timeline
Customer Service Representative
The Peggs Company
08.2024 - Current
Office Administrative Assistant
PACIFIC STAINLESS
10.2023 - 08.2024
Self Employed
Lash Technician
03.2021 - 08.2024
Stow Associate
KOHL'S WAREHOUSE
01.2020 - 08.2021
Bookkeepers Assistant
STATER BROS. MARKETS
07.2018 - 12.2020
High School -
Colton High School
01.2015 - 01.2018