Brisa Villarreal
San Antonio
Summary
The education and previous work experience i’ve received has developed my ability to work as a Payroll Clerk giving me technical knowledge to navigate my way through this position. My personality and attitude built through my various work environments has made me well rounded in dealing with obstacles that may come my way. The experiences within this timeline has molded my confidence to pursue this Payroll Clerk position.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Quality Assurance Specialist
QuikTrip
San Antonio
09.2022 - Current
- Developed and implemented quality assurance procedures for product consistency.
- Conducted regular inspections to identify defects and ensure compliance.
- Collaborated with team members to address quality issues and improve processes.
- Monitored inventory conditions to maintain product safety and quality levels.
- Assisted in the creation of detailed reports on quality findings and recommendations.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Service Desk Assistant
Home Depot
San Antonio
02.2021 - 09.2022
- Assisted customers with product inquiries and service requests.
- Managed service desk operations to ensure timely issue resolution.
- Provided technical support for hardware and software troubleshooting.
- Collaborated with team members to enhance customer service experience.
- Maintained knowledge of current promotions and store policies.
- Trained new staff on service desk procedures and tools.
- Maintained accurate records of customer interactions and transactions.
- Managed inventory of all equipment assigned to the Service Desk team.
- Provided guidance on appropriate use of systems resources and services.
Service Center Associate
Epilepsy Foundation Central & South Texas
San Antonio
07.2021 - 09.2021
- Assisted clients with resource navigation and support services.
- Provided administrative support for event coordination and logistics.
- Managed incoming calls, addressing inquiries and scheduling appointments.
Education
Karen Wagner Highschool
San Antonio, txSkills
- Work motivated
- Rapid and Adaptive
- Organization Skills
- Cross functional collaboration
- Bilingual
- High Achiever
Languages
Spanish
Native/ Bilingual
Accomplishments
- Have become a Quality Assurance Representative with in a year of acquiring job.
- Received Associate of the month award at home depot for above and beyond work ethic.
Timeline
Quality Assurance Specialist
QuikTrip
09.2022 - Current
Service Center Associate
Epilepsy Foundation Central & South Texas
07.2021 - 09.2021
Service Desk Assistant
Home Depot
02.2021 - 09.2022
Karen Wagner Highschool