Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Awards
Languages
Timeline
Generic

Briselda Morales

Tacoma,WA

Summary

Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
06.2023 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

Sales Associate

Payless Shoes Source
03.2018 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Volunteer

World Vision Food Kit Build
08.2016
  • Work in a team to assemble bags of food for disadvantaged populations
  • Sort items and pack boxes with food kits

Medical Office Greeter/ Mail Assistant

King County Employment & Education, St. Francis Hospital
07.2016 - 08.2016
  • Greet patients, direct patients to their rooms
  • Assemble paperwork packets for patients
  • Call for patient shuttle service
  • Collect/distribute mail, including certified mail and packages
  • Look up names for mail in SFH Contact Center
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.


Education

Associate of Science - Practical Nursing

Clover Park Technical College
Lakewood, WA
06-2021

High School Diploma -

Todd Beamer High School
Federal Way, WA
01-2017

Tyee High School - Global Connections High School
SeaTac, WA
01-2013

Skills

  • Ability to maintain excellent attendance
  • Friendly, outgoing personality
  • Experience in working with people from diverse backgrounds
  • Proficient in Microsoft Word & Power Point
  • Bilingual in Spanish and English
  • Foreign language proficiency
  • Administrative tasks
  • Team building

Certification

  • Food Worker Card, 08/01/16
  • CPR/First Aid Certification, 08/01/16

Volunteer Experience

Food Kit Build Volunteer, World Vision, Fife, WA, 08/10/16;

Work in a team to assemble bags of food for disadvantaged populations

Sort items 

Pack boxes with food kits


Volunteer, St. Francis Hospital, Federal, WA 06/01/16- 08/01/6;

Delivered mail to residents and business within assigned area

Communicated with floor managers to determine merchandise placement.

Played games, including bingo and hangman with patients on everyday basis to boost mood, improve memory and provide light entertainment. - Managed approximately 25 incoming calls, emails and faxes per day from customers.

Awards

  • DollarWise Youth Financial Education Program Certificate, 07/01/16
  • Perfect Attendance, Tyee High School, 06/01/13

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Fulfillment Associate

Amazon
06.2023 - Current

Sales Associate

Payless Shoes Source
03.2018 - 06.2019

Volunteer

World Vision Food Kit Build
08.2016

Medical Office Greeter/ Mail Assistant

King County Employment & Education, St. Francis Hospital
07.2016 - 08.2016

Associate of Science - Practical Nursing

Clover Park Technical College

High School Diploma -

Todd Beamer High School

Tyee High School - Global Connections High School

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Briselda Morales