Britani Zigan
Jefferson City,MO
Summary
Dynamic professional with a proven track record at UPS Customer Center, enhancing operational efficiency and fostering teamwork. Skilled in efficient loading and exhibiting exceptional empathy, I've significantly contributed to reducing employee turnover and improving customer satisfaction. My adaptability and keen attention to detail have driven success in fast-paced environments, demonstrating a commitment to excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Patient Consultant/Supervisor
Point Management
Jefferson City, MO
02.2023 - Current
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Facilitated communication between patients and medical staff, promoting an environment of transparency and understanding.
- Monitored progress toward treatment goals, adjusting care plans as necessary to ensure optimal outcomes for each patient.
- Assisted in the successful resolution of patient complaints, maintaining positive relationships and trust.
- Demonstrated adaptability in handling various types of patients, including those with special needs or complex medical histories.
- Utilized effective problem-solving techniques to address any barriers to treatment adherence among patients.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Preloader/Preload Supervisor/Dispatcher
UPS Customer Center
Jefferson City, MO
02.2022 - Current
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Reduced misplaced shipments by effectively labeling, documenting, and storing packages awaiting pickup or delivery.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
- Optimized loading methods to maximize trailer space utilization while maintaining package integrity during transit.
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
Team Lead/Security Officer/Collector
Luckys Waverly Casino
Delta, La
06.2021 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
Deli Clerk
Apple Market
Ozark, MO
10.2020 - 04.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Specialist
Dicks Sporting Goods
Liberty, MO
01.2018 - 06.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Trainer/Warehouse Worker
Hallmark
Liberty, Missouri
05.2017 - 08.2017
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
Waitress/Hostess
Ragin Cajun
Florida
01.2017 - 04.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier/Deli Clerk
Murfins Market
Clever, Missouri
08.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Accounting
Columbia College
OnlineHigh School Diploma -
Clever High School
Clever, Missouri05-2016
Skills
- Insurance verification
- Appointment scheduling
- Empathy display
- Cross-cultural sensitivity
- Active listening
- Shipping and receiving
- Package handling
- Warehouse navigation
- Efficient loading
- Cleaning and organization
- Deadline adherence
- Workplace safety
- Adaptable to change
- Load planning
- Vehicle loading
- Assembly line work
- Conflict resolution
- Attention to detail
- Coaching and mentoring
- Schedule management
- Talent acquisition
Class E License
During the new union strike, supervisors had to get certified to drive UPS package cars. Resulting in me getting my class E license.
Timeline
Patient Consultant/Supervisor
Point Management
02.2023 - Current
Preloader/Preload Supervisor/Dispatcher
UPS Customer Center
02.2022 - Current
Team Lead/Security Officer/Collector
Luckys Waverly Casino
06.2021 - 04.2022
Deli Clerk
Apple Market
10.2020 - 04.2021
Customer Service Specialist
Dicks Sporting Goods
01.2018 - 06.2018
Lead Trainer/Warehouse Worker
Hallmark
05.2017 - 08.2017
Waitress/Hostess
Ragin Cajun
01.2017 - 04.2017
Cashier/Deli Clerk
Murfins Market
08.2015 - 09.2016
Bachelor of Science - Accounting
Columbia College
High School Diploma -
Clever High School