Britania Rhoden
Clarks USA
Yonkers,NY
9
years of professional experience
Knowledgeable and dedicated customer service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Work History
Team Lead
4 Years 4 Months- Provided customers with exceptional customer service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Social Work Intern
3 Months- Assisted Social Workers with projects
- Provided clients with counseling
- Provided clients with emotional support
- Observed client behaviors, assess their needs and create treatment strategies.
Teller
3 Years 1 Month- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed transactions for Customers including servicing customer accounts, accepting loan payments, cashing checks, processing deposits and withdrawals.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Assistant Manager
1 Year 5 Months- Coordinate the operations of the store
- Mentored team members to enhance professional development and accountability in workplace.
- Ensured that employees met objectives
- Prepared daily reports for productivity of the store
- Maintained proper inventory controls.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Applied Science - Human Services
- Honors: Member, Phi Beta Kappa.
- GPA: 3.5
High School Diploma - Business Management
- Honors: Graduated with honors.
- GPA: 3.2
Skills
Organization Skills
Leadership skills
Administrative Skills
Oral and written communication skills
Multitasking Skills
Microsoft Office Proficiency
Timeline
Team Lead
Clarks USA
06.2022 - CurrentRead More
Social Work Intern
Queens Center for progress
09.2021 - 12.2021Read More
Teller
TD Bank
05.2019 - 06.2022Read More
Assistant Manager
Famous Footwear
11.2017 - 04.2019Read More
Port Maria High School
High School Diploma from Business Management
Read More
Westchester Community College
Associate of Applied Science from Human Services
Read More